LERATO JAMA
Guest Service Attendant
Brakpan,Gauteng
Summary
Driven and approachable individual with aptitude for creating positive and engaging environment. Possesses solid understanding of casino operations and proficiency in customer service and conflict resolution. Committed to enhancing guest experiences and maintaining high standard of service.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Slots Floor Supervisor
Suninternational Carnival City
11.2023 - Current
- Verify and pay off jackpots
- Handle service complaints
- Enforce rules or regulations
- Engage with customers
- Ensuring that the appearance of both staff and equipment reflect the very highest standards
- Provide instructional guidance and training
- Arrange appropriate complimentary beverages for Guests as per policy
- Optimized slot floor layout for enhanced guest experience, resulting in improved traffic flow and engagement.
- Collaborated with other department supervisors to ensure seamless integration of services across the casino property.
- Promoted responsible gaming practices among staff and patrons, establishing a safe environment for all guests.
MVG Host
Suninternational Carnival City
01.2021 - Current
- Facilitate MVG inquiries
- Recruit sign up
- Print players card
- Identifying premium players and attract them to the casino
- Improving customer service
- Maintaining and cultivating relationships with casino players
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Gaming Technical And Floor Assistance
Suninternational Carnival City
01.2021 - Current
- Bill validator servicing & Repairing
- Card reader servicing & Repairing
- Assist with Machine move
- Prevantative maintenance
- Resolved problems, improved operations and provided exceptional service.
- Daily checks
- Progressive Testing
- Low revenue Checks
- Processing Slot shots
Guest Service Attendant
Suninternational Carnival City
06.2015 - Current
- Resolve guest disputes/complaints
- Direct guest to facilities
- Advice guests on relevant regulations and ensure compliance
- Review jackpots histories
- Assist in clearance when recquired
- Generate slot shots
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Processed payments accurately while adhering to the casino's financial policies and procedures.
- Handled guest inquiries professionally and provided accurate information on hotel amenities, local attractions, and dining options.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Grade 12 -
J.E Malepe Secondary school
GED -
CATHSSETA
Johannesburg, South Africa 04.2001 -
Skills
Casino regulations compliance
Safety procedures adherence
Physical strength and stamina
Teamwork and collaboration
Customer service
Problem-solving
Time management
Computer literacy
Slot machine operations
Employee supervision
Customer complaint resolution
Timeline
Slots Floor Supervisor
Suninternational Carnival City
11.2023 - Current
MVG Host
Suninternational Carnival City
01.2021 - Current
Gaming Technical And Floor Assistance
Suninternational Carnival City
01.2021 - Current
Guest Service Attendant
Suninternational Carnival City
06.2015 - Current
GED -
CATHSSETA
04.2001 -
Grade 12 -
J.E Malepe Secondary school