Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Personal Information
Timeline
Generic
LERATO HERIETTE PHAAHLA

LERATO HERIETTE PHAAHLA

Johannesburg,Gauteng

Summary

Hospitality professional with completed qualifications in Hospitality Reception, Professional Cookery, and Food & Beverage Service. Over 3 years of experience in resort operations, including front desk, restaurant service, and kitchen support. Physically fit, disciplined, and ready for long-term international contract work. Skilled in delivering exceptional guest service, maintaining professional standards, and working effectively in fast-paced, multicultural environments.

Overview

3
3
years of professional experience

Work History

Front Desk & Reservations Assistant

Loskopdam A Forever Resort
01.2025 - 12.2025
  • Managed guest check-in and check-out procedures
  • Handled reservations, enquiries, and complaints professionally
  • Coordinated with departments to ensure smooth resort operations

Commis Chef

Swadini A Forever Resort
01.2024 - 12.2024
  • Assisted with food preparation and kitchen operations
  • Maintained kitchen hygiene and food safety compliance
  • Supported inventory and stock control
  • Worked effectively in high-pressure kitchen environments

Food & Beverage Service Attendant

Badplaas A Forever Resort
01.2023 - 12.2023
  • Delivered high-quality service to guests in a professional restaurant setting
  • Operated POS systems and ensured accuracy in transactions
  • Maintained dining area cleanliness and presentation
  • Collaborated with team members for efficient service

Education

Further Education & Training Certificate : - Hospitality Reception

Forever Academy,The Hub Of Knowledge
2025

National Certificate : - Professional Cookery

Forever Academy,The Hub of Knowledge
2024

National Certificate : - Food & Beverage Services

Forever Academy,The Hub of Knowledge
2023

Grade 12 -

Mpuluzi secondary school
01-2020

Skills

  • Guest Service Excellence
  • Front Desk Operations
  • Food & Beverage Service Management
  • Kitchen Support
  • Commis Chef Assistance
  • Handling Reservations
  • Bookings
  • Enquiries
  • POS
  • Payment Processing
  • Sanitation
  • Food Safety Compliance
  • HACCP
  • Inventory
  • Stock Control Support
  • Teamwork
  • Multicultural Environments
  • Flexible Work Hours
  • Contract Ready
  • Professional Grooming
  • Presentation
  • Problem Solving
  • Communication Skills

Additional Information

• Immediate availability for international cruise contracts

• Physically fit and able to work long shifts, weekends, and night hours

• Experienced in high-pressure, multicultural environments

• Strong interpersonal and communication skills

• Committed to professional standards and guest satisfaction

Languages

siSwati
First language
Sepedi
Intermediate
B1
English
Advanced
C1

Personal Information

Passport Number: Available

Timeline

Front Desk & Reservations Assistant

Loskopdam A Forever Resort
01.2025 - 12.2025

Commis Chef

Swadini A Forever Resort
01.2024 - 12.2024

Food & Beverage Service Attendant

Badplaas A Forever Resort
01.2023 - 12.2023

Further Education & Training Certificate : - Hospitality Reception

Forever Academy,The Hub Of Knowledge

National Certificate : - Professional Cookery

Forever Academy,The Hub of Knowledge

National Certificate : - Food & Beverage Services

Forever Academy,The Hub of Knowledge

Grade 12 -

Mpuluzi secondary school
LERATO HERIETTE PHAAHLA