Hi, I’m
LERATO GXAGXISA
Learning And Development Consultant
City of Tshwane
Summary
Enthusiastic Learning and Development Consultant with a strong background in payroll administration and a passion for professional development. With expertise in addressing client needs and delivering exceptional service. Proven track record of enhancing operational efficiency while ensuring customer satisfaction. Skilled in navigating diverse working environments and adept at effectively communicating complex concepts. Committed to upholding high standards of professionalism and excellence in all interactions.
Overview
9
years of professional experience
Work History
PaySpace South AfricaCity Of Tshwane
Learning and Development Consultant
6 2021 - Current
Job overview
- Review and edit all training materials for accuracy and compliance.
- Cultivate a culture of continuous learning through the promotion of growth mindset practices.
- Manage new employee orientation training process for more than 50 employees each year (Super-Hero training).
- Research and obtain relevant course materials to achieve training objectives for different countries (Country Specific training).
- Evaluate success of training programs and recommend improvements to upper management to enhance effectiveness.
- Organize and edit training manuals, multimedia visual aids, and other educational materials.
- Foster collaborative learning environments by facilitating group activities and discussions.
- Implement new learning strategies depending upon employees' skill levels, through annual assessments.
- Consult with individual business units and collaborate with subject matter experts to develop engaging and relevant course content and to determine desired learning outcomes.
PaySpace South AfricaCity Of Tshwane
Support Consultant
04.2021 - 05.2021
Job overview
- Provide expert assistance and guidance to clients, ensuring their optimal use of products or services.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
University Of PretoriaCity Of Tshwane
Student Assistant
01.2018 - 06.2020
Job overview
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Provided excellent customer service to students and staff, as well as addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
University Of PretoriaCity Of Tshwane
Chemistry Tutor
06.2018 - 11.2018
Job overview
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Adapted lesson plans to accommodate diverse learner needs while maintaining a consistent focus on core chemistry principles.
- Led tutoring workshops for groups of students with related tutoring needs.
- Used variety of teaching methods to successfully help wide range of students.
Dimension DataCity Of Tshwane
Call Centre Agent
05.2015 - 12.2015
Job overview
- Handling inbound and outbound calls from customers, providing assistance, resolving inquiries, and ensuring a positive customer experience
- Continuously updated personal knowledge of industry trends and company news, staying informed on relevant topics that could impact customers'' experiences or concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
University of PretoriaSouth Africa
Hons degree from Bsc Chemical Pathology
01.2019 - 04.2019
University of PretoriaSouth Africa
Bachelor's degree from Biochemistry And Chemistry
01.2016 - 04.2018
Skills
Process evaluations
Teamwork and Collaboration
Learning Outcomes Tracking
Technical training
Virtual Training
Material Preparation
Group Trainings
Customized training
Attention to Detail
Course design
Workshop Facilitation
Training delivery
Learning Management Systems
Timeline
Support Consultant
PaySpace South Africa
04.2021 - 05.2021
University of Pretoria
Hons degree from Bsc Chemical Pathology
01.2019 - 04.2019
Chemistry Tutor
University Of Pretoria
06.2018 - 11.2018
Student Assistant
University Of Pretoria
01.2018 - 06.2020
University of Pretoria
Bachelor's degree from Biochemistry And Chemistry
01.2016 - 04.2018
Call Centre Agent
Dimension Data
05.2015 - 12.2015
Learning and Development Consultant
PaySpace South Africa
6 2021 - Current