Lerato Dlamini
Durban
Summary
Dynamic and dedicated professional with a strong background in customer service at Boxer Superstores. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in managing transactions accurately and mentoring new staff, fostering a collaborative environment. Committed to maintaining high standards of integrity and efficiency in all tasks.
Overview
11
11
years of professional experience
Work History
Cashier
Boxer Superstores
10.2020 - Current
- Processed customer transactions efficiently using POS system
- Assisted customers with product inquiries and store navigation
- Maintained accurate cash drawer and balanced at shift end
- Collaborated with team to ensure optimal store presentation
- Trained new cashiers on register operations and customer service standards
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Library Volunteer
EThekwini Municipality
01.2015 - 12.2015
- Organized library materials to enhance accessibility and improve patron experience.
- Assisted patrons with information retrieval and resource navigation effectively.
- Developed and maintained cataloging systems for efficient book management.
- Conducted educational workshops promoting literacy and library resources within the community.
- Implemented process improvements, reducing wait times for patrons seeking assistance.
- Coordinated special events, engaging the community in library programs and activities.
- Maintained clean, safe library environments for optimized customer comfort.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
Education
No Degree - Information And Communication Technology
Berea Technical College
Durban High School Diploma - Business And Economic
Amatshezulu High Schools
Durban 12.2013
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Refunds and exchanges
- Merchandise restocking
- Customer assistance
- Patience and empathy
Languages
English
Beginner (A1)
IsiZulu
Upper intermediate (B2)
Sesotho
Upper intermediate (B2)
IsiXhosa
Elementary (A2)
Timeline
Cashier
Boxer Superstores
10.2020 - Current
Library Volunteer
EThekwini Municipality
01.2015 - 12.2015
No Degree - Information And Communication Technology
Berea Technical College
High School Diploma - Business And Economic
Amatshezulu High Schools