RPA Business Analyst delivering Power Automate workflows, automation testing, and low-code process digitisation for operations teams. Converts manual steps into automated flows, supports file management and data entry controls, and tests changes for accuracy before release. Partners with users to improve productivity through practical automation.
Overview
2
2
years of professional experience
Work History
Process Automation System Combine Flow
FNB HSLC
08.2026 - Current
Streamlined process and data flow mapping to boost operational efficiency.
Analysed end-to-end lending and registration processes to identify inefficiencies and bottlenecks.
Documented business requirements and process workflows.
Conducted gap analysis between current and future state processes.
Collaborated with stakeholders to design improved operational solutions.
Developed process-flow documentation for operational improvements and AI transformation initiatives.
Assisted in defining automation opportunities to reduce manual intervention and improve service delivery.
Digital Process Automation Complex Lending Process
FNB HSLC
07.2025 - Current
Developed app for enhanced communication within Complex lending, improving customer service efficiency.
Utilized Power Automation to expedite immediate communications among three stakeholders.
Created Power App to design workflows, ensuring audit trails and notification systems.
Established process for timely first and second escalations within defined intervals.
Leveraged Power BI to generate shared reports and dashboards, promoting data literacy across organization.
Picked up additional tasks to aid team success.
SBL Implementation Project Development for SBLX
FNB
06.2025 - 02.2026
Spearheaded implementation of cutting-edge collateral system to enhance strategic efficiency.
Facilitated system migration, achieving significant advancements in accuracy and operational speed.
Assisted in optimization of systems, ensuring seamless transition and identification of errors.
Conducted thorough analysis and reporting of errors to foster continuous improvement.
Partnered with program manager to streamline session planning, boosting productivity.
Collaborated with team members to achieve target results.
Engaged with customers to better understand needs and deliver excellent service.
Identified issues, analysed information and provided solutions to problems.
Junior Business Analyst Onboarding System
RMB
03.2024 - 02.2025
Enhanced digital systems for KYC team, evaluating processes and identifying improvement opportunities.
Updated business and system requirements, aligning with strategic goals effectively.
Recommended process optimizations to streamline operations and boost efficiency.
Developed comprehensive BRS, demonstrating deep analytical understanding and project scope clarity.
Managed ongoing BRS evolution, fostering adaptability in dynamic settings.
Increased business productivity through efficient operational strategies.
Education
HIGHER CERTIFICATE - ROBOTIC PROCESS AUTOMATION
Midworx
HIGHER CERTIFICATE - BUSINESS ANALYST
Mindworx
FNB'S PROCESS EFFICIENCY IMPLEMENTER - PROGRAMME -
FirstRand
FNB'S PROCESS EFFICIENCY AWARENESS - PROGRAMME -
FirstRand
FNB INFLUENCER PROGRAMME -
FNB Home Loan
HIGHER CERTIFICATE - NUMERICAL SKILLS FOR BUSINESS
University of South Africa
Skills
Business requirements documentation
Process mapping
User acceptance testing
Stakeholder management
Gap analysis
Power Apps
Power Automate
Power BI analytics
SQL proficiency
Data analysis
RPA Blue prism software
Timeline
Process Automation System Combine Flow
FNB HSLC
08.2026 - Current
Digital Process Automation Complex Lending Process
FNB HSLC
07.2025 - Current
SBL Implementation Project Development for SBLX
FNB
06.2025 - 02.2026
Junior Business Analyst Onboarding System
RMB
03.2024 - 02.2025
FNB INFLUENCER PROGRAMME -
FNB Home Loan
FNB'S PROCESS EFFICIENCY AWARENESS - PROGRAMME -
FirstRand
FNB'S PROCESS EFFICIENCY IMPLEMENTER - PROGRAMME -
FirstRand
HIGHER CERTIFICATE - BUSINESS ANALYST
Mindworx
HIGHER CERTIFICATE - ROBOTIC PROCESS AUTOMATION
Midworx
HIGHER CERTIFICATE - NUMERICAL SKILLS FOR BUSINESS
University of South Africa
References
Mamazile Zikalala, HSLC Operational Manager
Victoria Ncedani, Business Analyst RMB
Pelendren Pillay, Operational Optimization Leading Manager
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Project Controls - Data/ System Analyst at MTA Construction and Development, New York City, NYProject Controls - Data/ System Analyst at MTA Construction and Development, New York City, NY