Summary
Overview
Work History
Education
Skills
Timeline
References
AccountManager
Lerato Chiloane

Lerato Chiloane

Administrator In Process Flow
Johannesburg,GP

Summary

RPA Business Analyst delivering Power Automate workflows, automation testing, and low-code process digitisation for operations teams. Converts manual steps into automated flows, supports file management and data entry controls, and tests changes for accuracy before release. Partners with users to improve productivity through practical automation.

Overview

2
2
years of professional experience

Work History

Process Automation System Combine Flow

FNB HSLC
08.2026 - Current
  • Streamlined process and data flow mapping to boost operational efficiency.
  • Analysed end-to-end lending and registration processes to identify inefficiencies and bottlenecks.
  • Documented business requirements and process workflows.
  • Conducted gap analysis between current and future state processes.
  • Collaborated with stakeholders to design improved operational solutions.
  • Developed process-flow documentation for operational improvements and AI transformation initiatives.
  • Assisted in defining automation opportunities to reduce manual intervention and improve service delivery.

Digital Process Automation Complex Lending Process

FNB HSLC
07.2025 - Current
  • Developed app for enhanced communication within Complex lending, improving customer service efficiency.
  • Utilized Power Automation to expedite immediate communications among three stakeholders.
  • Created Power App to design workflows, ensuring audit trails and notification systems.
  • Established process for timely first and second escalations within defined intervals.
  • Leveraged Power BI to generate shared reports and dashboards, promoting data literacy across organization.
  • Picked up additional tasks to aid team success.

SBL Implementation Project Development for SBLX

FNB
06.2025 - 02.2026
  • Spearheaded implementation of cutting-edge collateral system to enhance strategic efficiency.
  • Facilitated system migration, achieving significant advancements in accuracy and operational speed.
  • Assisted in optimization of systems, ensuring seamless transition and identification of errors.
  • Conducted thorough analysis and reporting of errors to foster continuous improvement.
  • Partnered with program manager to streamline session planning, boosting productivity.
  • Collaborated with team members to achieve target results.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.

Junior Business Analyst Onboarding System

RMB
03.2024 - 02.2025
  • Enhanced digital systems for KYC team, evaluating processes and identifying improvement opportunities.
  • Updated business and system requirements, aligning with strategic goals effectively.
  • Recommended process optimizations to streamline operations and boost efficiency.
  • Developed comprehensive BRS, demonstrating deep analytical understanding and project scope clarity.
  • Managed ongoing BRS evolution, fostering adaptability in dynamic settings.
  • Increased business productivity through efficient operational strategies.

Education

HIGHER CERTIFICATE - ROBOTIC PROCESS AUTOMATION

Midworx

HIGHER CERTIFICATE - BUSINESS ANALYST

Mindworx

FNB'S PROCESS EFFICIENCY IMPLEMENTER - PROGRAMME -

FirstRand

FNB'S PROCESS EFFICIENCY AWARENESS - PROGRAMME -

FirstRand

FNB INFLUENCER PROGRAMME -

FNB Home Loan

HIGHER CERTIFICATE - NUMERICAL SKILLS FOR BUSINESS

University of South Africa

Skills

Business requirements documentation

Process mapping

User acceptance testing

Stakeholder management

Gap analysis

Power Apps

Power Automate

Power BI analytics

SQL proficiency

Data analysis

RPA Blue prism software

Timeline

Process Automation System Combine Flow

FNB HSLC
08.2026 - Current

Digital Process Automation Complex Lending Process

FNB HSLC
07.2025 - Current

SBL Implementation Project Development for SBLX

FNB
06.2025 - 02.2026

Junior Business Analyst Onboarding System

RMB
03.2024 - 02.2025

FNB INFLUENCER PROGRAMME -

FNB Home Loan

FNB'S PROCESS EFFICIENCY AWARENESS - PROGRAMME -

FirstRand

FNB'S PROCESS EFFICIENCY IMPLEMENTER - PROGRAMME -

FirstRand

HIGHER CERTIFICATE - BUSINESS ANALYST

Mindworx

HIGHER CERTIFICATE - ROBOTIC PROCESS AUTOMATION

Midworx

HIGHER CERTIFICATE - NUMERICAL SKILLS FOR BUSINESS

University of South Africa

References

  • Mamazile Zikalala, HSLC Operational Manager
  • Victoria Ncedani, Business Analyst RMB
  • Pelendren Pillay, Operational Optimization Leading Manager
Lerato ChiloaneAdministrator In Process Flow