Work Preference
Summary
Overview
Work History
Education
Skills
References
Interests
DRIVERS’ LICENSE
CRIMINAL OFFENCES
Work Availability
Timeline
Receptionist
Lerato Adelaide Madibana

Lerato Adelaide Madibana

Consultant Branch Risk And Operations
Pretoria

Work Preference

Desired Job Title

Risk and Operations ConsultantTeam AssistantBranch Administrator/ATM CustodianBranch AdministratorTeller/Treasury Custodian/Customer Services Clerk

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit Sharing401k matchPaid time offPaid sick leave

Summary

Dynamic operations professional with a robust background in optimizing business processes and enhancing operational efficiency. Proven track record in identifying areas for improvement and implementing strategies that drive measurable results, supported by strong analytical and problem-solving skills. Recognized for fostering collaboration within teams and adapting swiftly to evolving business needs while effectively managing multiple priorities with a positive attitude. Eager to leverage interpersonal skills and a commitment to continuous learning in a full-time role that presents professional challenges and opportunities for growth.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Risk and Operations Consultant

ABSA BANK
12.2021 - Current
  • Branch: ABSA External Sales
  • Duration of service: 01 December 2021 to Date
  • Designation: Risk and Operations Consultant
  • Key Performance Areas:
  • Provide excellent customer service by meeting and exceeding client requirements as per their requests.
  • Handle queries and resolve problems as they relate to the organizational objectives.
  • Resolve customer issues within the desired time frame.
  • Follow up on customer and stakeholder’s queries, complaints etc.
  • Provide administrative assistance to the Team
  • Filing and stationary stock control
  • Scheduling meetings, setting up appointments and communicating with invitees
  • Organizing meeting material pack
  • Generating purchase orders and ordering of promotional Items
  • Develop, maintain and review administration systems within the organisation.
  • Minutes taking, recording and distribution.
  • Govern FAIS implementation
  • Monitoring and reviewing the performance of all FAIS supervisors and representatives
  • Promoting and managing the collaborative engagement of internal and external stakeholders
  • Fulfilling all activities in adherence to relevant control and compliance requirements, and quality standards
  • Completion of BCR and External Sales CEA
  • Obtaining Green MAR and Green CEA

Team Assistant

ABSA BANK
03.2019 - 11.2021
  • Branch: ABSA External Sales
  • Duration of service: 01 March 2020 to November 2021
  • Designation: Team Assistant
  • Improved office efficiency with the implementation of digital filing systems and document templates.
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
  • Supported project completion by coordinating tasks, resources, and deadlines among team members.
  • Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed and implemented process improvement strategies.
  • Operated various machines used in production processes.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Managed inventory of parts and components.
  • Investigated and resolved production issues.
  • Completed daily inspection of machines and equipment.
  • Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
  • Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.

Branch Administrator/ATM Custodian

ABSA BANK
03.2017 - 09.2019
  • Branch: Absa Valhalla
  • Duration of service: 01 March 2017 to September 2019
  • Designation: Branch Administrator/ATM Custodian
  • Commitment to maintaining office organization led to increased productivity among staff members.
  • Managed travel arrangements including booking flights accommodations providing detailed itineraries for upper-level executives.
  • Increased operational effectiveness with meticulous financial reporting and budget analysis.

Branch Administrator

ABSA BANK
06.2016 - 02.2017
  • Branch: Absa Midrand
  • Duration of service: 01 June 2016 to 28 February 2017
  • Designation: Branch Administrator
  • Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
  • Commitment to maintaining office organization led to increased productivity among staff members.
  • Oversaw the implementation of new software systems for improved data tracking and streamlined recordkeeping.
  • Increased operational effectiveness with meticulous financial reporting and budget analysis.
  • Managed travel arrangements including booking flights accommodations providing detailed itineraries for upper-level executives.
  • Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Complied with established internal controls and policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Supported financial director with special projects and additional job duties.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Created financial dashboards to provide insights into key performance indicators.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Teller/Treasury Custodian/Customer Services Clerk

ABSA BANK
02.2013 - 05.2016
  • Branch: Absa Bank Atteridgeville
  • Duration of service: 01 February 2013 to 31 May 2016
  • Designation: Teller/Treasury Custodian/Customer Services clerk
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Reported vandalism or other damage to property to supervisor.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Reported damages and hazardous conditions to management for further action.
  • Increased efficiency in cleaning routines by implementing color-coded microfiber system.
  • Improved facility appearance with meticulous floor waxing and carpet cleaning.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Fraud Detection Analyst

ABSA BANK
03.2016 - 05.2016
  • Branch: Absa Fraud Department
  • Duration of service: 01 March 2016 to 30 May 2016
  • Designation: Fraud detection Analyst
  • Increased efficiency of fraud detection systems by continuously optimizing monitoring processes and procedures.
  • Analyzed large volumes of complex data sets using various statistical methods, uncovering hidden patterns indicative of fraudulent activity more efficiently than traditional approaches allowed.
  • Improved customer trust by effectively resolving disputes related to suspected fraudulent transactions or false alarms.
  • Developed customized rules and algorithms for improved accuracy in detecting fraudulent activities, ensuring timely intervention and prevention of losses.
  • Provided valuable insights to stakeholders by preparing detailed reports on fraud cases and related trends.
  • Optimized existing case management systems by implementing process improvements, leading to increased speed in resolving high-priority incidents.
  • Performed thorough investigations of suspicious transactions, leading to the successful recovery of stolen funds.
  • Evaluated external data sources for integration into existing fraud detection models to improve overall performance and effectiveness.
  • Assisted in creating training materials for new team members, resulting in faster onboarding and increased productivity.
  • Conducted regular audits of the organization''s risk controls, ensuring compliance with industry standards and regulatory requirements.
  • Developed a comprehensive database of known fraudsters and their methods, serving as a critical resource for ongoing investigations and future prevention efforts.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.

Teller

ABSA BANK
02.2011 - 01.2013
  • Branch: Absa Bank Mamelodi
  • Duration of service: 01 February 2011 to January 2013
  • Designation: Teller
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Education

Some College (No Degree) - Data Science Practioner

Explore AI Academy
Gauteng

NQF 6 - Banking

Milpark Business College
Gauteng
06.2025

NQF LEVEL 5 - Banking

Bankseta
Gauteng
12.2012

RE 5 - Compliance

Moonstone
Gauteng
12.2017

Grade 12 - Commerce

Holy Trinity Senior Secondary School
Gauteng
01.2001

Skills

References

Thomas, Nkuna, Regional Manager, 082 698 7307, ABSA Bank External Sales

Interests

Running, Gardening, Reading, Computers

DRIVERS’ LICENSE

Code 10

CRIMINAL OFFENCES

None

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Risk and Operations Consultant

ABSA BANK
12.2021 - Current

Team Assistant

ABSA BANK
03.2019 - 11.2021

Branch Administrator/ATM Custodian

ABSA BANK
03.2017 - 09.2019

Branch Administrator

ABSA BANK
06.2016 - 02.2017

Fraud Detection Analyst

ABSA BANK
03.2016 - 05.2016

Teller/Treasury Custodian/Customer Services Clerk

ABSA BANK
02.2013 - 05.2016

Teller

ABSA BANK
02.2011 - 01.2013

Some College (No Degree) - Data Science Practioner

Explore AI Academy

NQF 6 - Banking

Milpark Business College

NQF LEVEL 5 - Banking

Bankseta

RE 5 - Compliance

Moonstone

Grade 12 - Commerce

Holy Trinity Senior Secondary School

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Lerato Adelaide MadibanaConsultant Branch Risk And Operations