Summary
Overview
Work History
Education
Skills
Knowledgeandskills
Accomplishments
Attributes
References
Timeline
Work Preference
Hi, I’m

LERATO ACHILONU

Administrator /Customer Service Representative
KEMPTON PARK
LERATO ACHILONU

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional trained in Microsoft Word, Excel, Outlook, PowerPoint,fast in typing and Excellent communication and written skills.

Overview

5
years of professional experience
4
Language

Work History

Independent Electoral Commission
Johannesburg

Preciding Officer
02.2024 - 05.2024

Job overview

  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Arranging of the voting station .

Favor Internet Café
Kempton Park

Administrative Assistant
08.2019 - 11.2021

Job overview

  • Typing and capturing documents on the database
  • Filling and Recordkeeping,
  • Operating high volume photocopy machine.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Bidair Services OR Tambo International Airport
Kempton Park

Customer Service Agent
11.2015 - 03.2017

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Boarding Passengers and facilitates the passenger boarding process.
  • Enforces safety/security measures and protects sensitive zones.
  • Ensures Company and airport regulations are followed.
  • Producing all required, work related documentation.
  • Direct Passengers through Customs, Immigration and Quarantine as required
  • Provide special passenger assistance and assisting with Wheelchairs
  • Performs other related duties as required

Reckitt Benkicser
Johannesburg

HR Administrative Assistant
02.2014 - 08.2015

Job overview

  • Filling Employees Documents, Binding, Checking if files are in order, Recording files Number using PC, Making stationary Orders, Assistant at the Reception, Prepare the Boardroom before meetings, Taking minutes/notes during the staff meetings, Greeting Clients and Answering calls, Walking Clients to the Boardroom, Typing and printing out employees contracts
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
  • Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
  • Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
  • Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Answered and redirected incoming phone calls for office.
  • Converted employee status from temporary to permanent.
  • Coordinated employee relocation processes.
  • Assisted with creating employee handbooks and manuals.

Education

Leespire Computer Centre

University Overview

Computer Studies Certificate

Oxford Combined College

University Overview

Grade 12(Matric)

Skills

Knowledgeandskills

Knowledgeandskills
  • Microsoft Office
  • Support Services
  • Effective Client Communication
  • SAP Knowledge
  • Office Administrative

Accomplishments

Accomplishments
  • I worked as a Registration Supervisor for The Independent Electoral Commission (IEC) for two weekends.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.

Attributes

Attributes
  • Written & Verbal Communication
  • Data Analysis
  • Problem-solving/Creativity
  • Interpersonal Abilities
  • Knowledge of Equipment

References

References
  • Tsakani Mathebula, Bidair Services, 082 051 6831
  • Obie Harrison, Favor Internet Café, 073 820 5107
  • Sisanda, IEC, 083 422 7425

Timeline

Preciding Officer
Independent Electoral Commission
02.2024 - 05.2024
Administrative Assistant
Favor Internet Café
08.2019 - 11.2021
Customer Service Agent
Bidair Services OR Tambo International Airport
11.2015 - 03.2017
HR Administrative Assistant
Reckitt Benkicser
02.2014 - 08.2015
Leespire Computer Centre
04.2019
Oxford Combined College
04.2013

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Important To Me

Work-life balancePaid time offFlexible work hours

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LERATO ACHILONUAdministrator /Customer Service Representative