Summary
Overview
Work History
Education
Skills
Knowledgeandskills
Accomplishments
Attributes
References
Timeline
Work Preference
Hi, I’m

LERATO ACHILONU

Administrator /Customer Service Representative
KEMPTON PARK
LERATO ACHILONU

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional trained in Microsoft Word, Excel, Outlook, PowerPoint,fast in typing and Excellent communication and written skills.

Overview

5
years of professional experience
4
Language

Work History

Independent Electoral Commission
Johannesburg

Preciding Officer
02.2024 - 05.2024

Job overview

  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Arranging of the voting station .

Favor Internet Café
Kempton Park

Administrative Assistant
08.2019 - 11.2021

Job overview

  • Typing and capturing documents on the database
  • Filling and Recordkeeping,
  • Operating high volume photocopy machine.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Bidair Services OR Tambo International Airport
Kempton Park

Customer Service Agent
11.2015 - 03.2017

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Boarding Passengers and facilitates the passenger boarding process.
  • Enforces safety/security measures and protects sensitive zones.
  • Ensures Company and airport regulations are followed.
  • Producing all required, work related documentation.
  • Direct Passengers through Customs, Immigration and Quarantine as required
  • Provide special passenger assistance and assisting with Wheelchairs
  • Performs other related duties as required

Reckitt Benkicser
Johannesburg

HR Administrative Assistant
02.2014 - 08.2015

Job overview

  • Filling Employees Documents, Binding, Checking if files are in order, Recording files Number using PC, Making stationary Orders, Assistant at the Reception, Prepare the Boardroom before meetings, Taking minutes/notes during the staff meetings, Greeting Clients and Answering calls, Walking Clients to the Boardroom, Typing and printing out employees contracts
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
  • Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
  • Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
  • Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Answered and redirected incoming phone calls for office.
  • Converted employee status from temporary to permanent.
  • Coordinated employee relocation processes.
  • Assisted with creating employee handbooks and manuals.

Education

Leespire Computer Centre

University Overview

Computer Studies Certificate

Oxford Combined College

University Overview

Grade 12(Matric)

Skills

Effective planning

Team Player

Scheduling

Maintaining files

Mail handling

Computer literacy

Problem-Solving

Flexible and Adaptable

Self-Motivated

Multitasking Abilities

Critical Thinking

Sorting and labeling

Knowledgeandskills

Knowledgeandskills
  • Microsoft Office
  • Support Services
  • Effective Client Communication
  • SAP Knowledge
  • Office Administrative

Accomplishments

Accomplishments
  • I worked as a Registration Supervisor for The Independent Electoral Commission (IEC) for two weekends.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.

Attributes

Attributes
  • Written & Verbal Communication
  • Data Analysis
  • Problem-solving/Creativity
  • Interpersonal Abilities
  • Knowledge of Equipment

References

References
  • Tsakani Mathebula, Bidair Services, 082 051 6831
  • Obie Harrison, Favor Internet Café, 073 820 5107
  • Sisanda, IEC, 083 422 7425

Timeline

Preciding Officer
Independent Electoral Commission
02.2024 - 05.2024
Administrative Assistant
Favor Internet Café
08.2019 - 11.2021
Customer Service Agent
Bidair Services OR Tambo International Airport
11.2015 - 03.2017
HR Administrative Assistant
Reckitt Benkicser
02.2014 - 08.2015
Leespire Computer Centre
04.2019
Oxford Combined College
04.2013

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemote

Important To Me

Work-life balancePaid time offFlexible work hours

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LERATO ACHILONUAdministrator /Customer Service Representative