Leran Greene
Johannesburg
Summary
Talented experienced professional with over 13 years of experience in the Short-term insurance industry. Dedicated to enhancing employee satisfaction and business success. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Personal Lines Underwriting Manager
Quicksure
Johanessburg
07.2023 - 08.2024
- Led and developed a high-performing team of personal lines 10-15 underwriters; conducted coaching, training, and performance evaluations.
- Designed and implemented underwriting guidelines, procedures, and risk selection strategies to drive profitability and regulatory compliance.
- Reviewed and approved complex, high-value, or exception underwriting cases; served as technical expert for escalated decisions.
- Conducted underwriting audits and quality reviews to ensure adherence to guidelines and identify training or process improvement needs.
- Oversaw the adoption and optimization of underwriting tools and platforms; ensured team readiness and proficiency in system use.
- Supervised daily operations of call center team, ensuring high levels of productivity, customer satisfaction, and SLA compliance
- Supported HR with onboarding, timekeeping, and minor employee relations matters
Personal Lines Underwriting Manager
Quicksure
Johanessburg
09.2024 - Current
- Led and developed a high-performing team of personal lines underwriters; conducted coaching, training, and performance evaluations.
- Designed and implemented underwriting guidelines, procedures, and risk selection strategies to drive profitability and regulatory compliance.
- Reviewed and approved complex, high-value, or exception underwriting cases; served as technical expert for escalated decisions.
- Conducted underwriting audits and quality reviews to ensure adherence to guidelines and identify training or process improvement needs.
- Oversaw the adoption and optimization of underwriting tools and platforms; ensured team readiness and proficiency in system use.
Team Leader Service
Discovery Limited
Sandton, South Africa
01.2017 - 05.2022
- Cultivate strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in quarterly plan to inform employees of expectations and deliverables.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Facilitate with software deployment in the production environment for new system enhancements and newly built systems.
Service Consultant
Discovery Limited
Sandton, South Africa
12.2014 - 12.2016
- Applied advanced administrative skills and knowledge of products on daily basis.
- Provided information about service procedures and expected timelines.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- To service brokers with policy changes and offer policy advice to brokers.
- Maintain accurate details of Queries (product knowledge, soft skills and communicate with management with accurate timely administration.
- Issuing new policies, renewals and endorsements.
- Prepare new business quotes.
- Underwrite in accordance with standards policies and procedures.
- Execute Ad hoc projects as per company standards not limited to system deployment and testing.
Claims Administrator
Discovery Limited
Sandton, South Africa
06.2011 - 11.2014
- Conducted full claim investigations and reported updates and legal actions.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
- Capture and validated end to end claims process.
- Liaise with service providers (Storage yard, panel beaters, salvage, assessing and third parties).
Education
Microsoft Excel Advanced Level 1 & 2
Excel Academy
NQF Level 4 Short Term Insurance (94 FAIS Credits)
BRC Training Center
Business Communication Mechanics
Milpark Business School
Skills
- Communication – Clearly conveying ideas in speaking or writing
- Problem-solving – Finding solutions under pressure or in complex situations
- Adaptability – Adjusting to change and learning new things quickly
- Emotional intelligence – Understanding and managing your own emotions, and empathizing with others
- Critical thinking – Analyzing facts to make sound judgments
- Leadership – Guiding and motivating others toward a common goal
- Conflict resolution – Managing disagreements constructively
- Technical Skills: Programming (HTML, CSS Oracle SQL)
- Software Proficiency: Microsoft Word, Microsoft Excel, Powerpoint, Outlook Old Mutual Greenbox Version 2 Training
Timeline
Personal Lines Underwriting Manager
Quicksure
09.2024 - Current
Personal Lines Underwriting Manager
Quicksure
07.2023 - 08.2024
Team Leader Service
Discovery Limited
01.2017 - 05.2022
Service Consultant
Discovery Limited
12.2014 - 12.2016
Claims Administrator
Discovery Limited
06.2011 - 11.2014
Microsoft Excel Advanced Level 1 & 2
Excel Academy
NQF Level 4 Short Term Insurance (94 FAIS Credits)
BRC Training Center
Business Communication Mechanics
Milpark Business School