Leran Greene
Johannesburg
Summary
Talented experienced professional with over 13 years of experience in the Short-term insurance industry. Dedicated to enhancing employee satisfaction and business success. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Personal Lines Underwriting Manager
Quicksure
07.2023 - 08.2024
- Led and developed a high-performing team of personal lines 10-15 underwriters; conducted coaching, training, and performance evaluations.
- Designed and implemented underwriting guidelines, procedures, and risk selection strategies to drive profitability and regulatory compliance.
- Reviewed and approved complex, high-value, or exception underwriting cases; served as technical expert for escalated decisions.
- Conducted underwriting audits and quality reviews to ensure adherence to guidelines and identify training or process improvement needs.
- Oversaw the adoption and optimization of underwriting tools and platforms; ensured team readiness and proficiency in system use.
- Supervised daily operations of call center team, ensuring high levels of productivity, customer satisfaction, and SLA compliance
- Supported HR with onboarding, timekeeping, and minor employee relations matters
Personal Lines Underwriting Manager
Quicksure
09.2024 - Current
- Led and developed a high-performing team of personal lines underwriters; conducted coaching, training, and performance evaluations.
- Designed and implemented underwriting guidelines, procedures, and risk selection strategies to drive profitability and regulatory compliance.
- Reviewed and approved complex, high-value, or exception underwriting cases; served as technical expert for escalated decisions.
- Conducted underwriting audits and quality reviews to ensure adherence to guidelines and identify training or process improvement needs.
- Oversaw the adoption and optimization of underwriting tools and platforms; ensured team readiness and proficiency in system use.
Team Leader Service
Discovery Limited
01.2017 - 05.2022
- Cultivate strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in quarterly plan to inform employees of expectations and deliverables.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Facilitate with software deployment in the production environment for new system enhancements and newly built systems.
Service Consultant
Discovery Limited
12.2014 - 12.2016
- Applied advanced administrative skills and knowledge of products on daily basis.
- Provided information about service procedures and expected timelines.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- To service brokers with policy changes and offer policy advice to brokers.
- Maintain accurate details of Queries (product knowledge, soft skills and communicate with management with accurate timely administration.
- Issuing new policies, renewals and endorsements.
- Prepare new business quotes.
- Underwrite in accordance with standards policies and procedures.
- Execute Ad hoc projects as per company standards not limited to system deployment and testing.
Claims Administrator
Discovery Limited
06.2011 - 11.2014
- Conducted full claim investigations and reported updates and legal actions.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
- Capture and validated end to end claims process.
- Liaise with service providers (Storage yard, panel beaters, salvage, assessing and third parties).
Education
Microsoft Excel Advanced Level 1 & 2
Excel Academy
NQF Level 4 Short Term Insurance (94 FAIS Credits)
BRC Training Center
Business Communication Mechanics
Milpark Business School
Skills
- Communication – Clearly conveying ideas in speaking or writing
- Problem-solving – Finding solutions under pressure or in complex situations
- Adaptability – Adjusting to change and learning new things quickly
- Emotional intelligence – Understanding and managing your own emotions, and empathizing with others
- Critical thinking – Analyzing facts to make sound judgments
- Leadership – Guiding and motivating others toward a common goal
- Conflict resolution – Managing disagreements constructively
- Technical Skills: Programming (HTML, CSS Oracle SQL)
- Software Proficiency: Microsoft Word, Microsoft Excel, Powerpoint, Outlook Old Mutual Greenbox Version 2 Training
Timeline
Personal Lines Underwriting Manager
Quicksure
09.2024 - Current
Personal Lines Underwriting Manager
Quicksure
07.2023 - 08.2024
Team Leader Service
Discovery Limited
01.2017 - 05.2022
Service Consultant
Discovery Limited
12.2014 - 12.2016
Claims Administrator
Discovery Limited
06.2011 - 11.2014
Microsoft Excel Advanced Level 1 & 2
Excel Academy
NQF Level 4 Short Term Insurance (94 FAIS Credits)
BRC Training Center
Business Communication Mechanics
Milpark Business School
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