LEPUDI MAGABANE
Software Engineer & Machine Learning Specialist
Polokwane,Limpopo
Summary
An enthusiastic and adaptable information technology professional with a strong foundation in programming, web development, and problem solving. Eager to contribute technical expertise and passion for innovation to dynamic projects. Adept at collaborating in cross functional teams and effectively communicating complex technical concepts to both technical and non-technical. Seeking opportunities to further develop skills in software development and contribute to creating impactful and user-centric solutions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Technical 1st Line Support Analyst
Construct Education
Cape Town
7 2024 - Current
- Provided first-line technical support for end-users, troubleshooting and resolving hardware, software, and network issues via phone, email, and remote access tools
- Diagnosed and escalated complex issues to 2nd and 3rd line teams, ensuring accurate documentation and efficient resolution
- Managed and prioritized incoming support tickets in line with service level agreements (SLAs), maintaining high levels of customer satisfaction
- Collaborated with internal teams to identify and implement process improvements, contributing to enhanced system performance and reduced downtime
- Delivered exceptional customer service by explaining technical concepts to non-technical users and providing clear, step-by-step guidance.
Technical Support Consultant
Istore
Polokwane
01.2024 - 06.2024
- Efficiently resolved high volume of technical issues, significantly improving customer satisfaction by delivering timely and accurate solutions
- Streamlined troubleshooting processes, enhancing repair efficiency and reducing turnaround times, resulting in increased customer retention
- Maintained up-to-date knowledge of latest Apple products, software updates, and technical trends, enabling delivery of expert-level support
- Consistently received positive feedback from customers and management for technical expertise, exceptional service, and commitment to resolving complex issues.
IT Support Technician
Cavink
Burgersfort
01.2020 - 12.2023
- Successfully reducing average resolution time for technical issues by implementing more efficient troubleshooting protocols
- Providing exceptional customer support, leading to increased user satisfaction and positive feedback
- Conducting regular maintenance and updates on systems to prevent potential issues and enhance performance
- Collaborating with other IT team members to improve overall service delivery and support processes.
Education
Bachelor of Science Honours in Information Technol - Data Science
Eduvos (formerly Known As Pearson Institute of Higher Education)
Midrand, Gauteng 02.2024 - Current
Bachelor of Science in Information Technology - Software Engineering
Eduvos (formerly Known As Pearson Institute of Higher Education)
Pretoria, Gauteng 02.2021 - 12.2023
Skills
Sepedi (Native)
English (Advanced)
Afrikaans (Advanced)
Microsoft Office
Python
C
SQL
HTML
CSS
PHP
MYSQL
References
- Mr Caiphus Sedupa (Managing Director), +27 83 953 6831
- Mr Kagiso Kevin Lerutla (Managing Director), +27 73 571 5567
Accomplishments
- Academic Top Achiever (2021, 2022, 2023): Recognized for outstanding academic performance.
- Golden Key Society Member: Awarded membership in recognition of academic excellence and leadership.
- Website Development: Solely developed a website for a small business, demonstrating strong web development and project management skills.
- Application Development: Created an Android application using Android Studio, showcasing proficiency in mobile app development
Timeline
Bachelor of Science Honours in Information Technol - Data Science
Eduvos (formerly Known As Pearson Institute of Higher Education)
02.2024 - Current
Technical Support Consultant
Istore
01.2024 - 06.2024
Bachelor of Science in Information Technology - Software Engineering
Eduvos (formerly Known As Pearson Institute of Higher Education)
02.2021 - 12.2023
IT Support Technician
Cavink
01.2020 - 12.2023
Technical 1st Line Support Analyst
Construct Education
7 2024 - Current
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