Lepang Aphiri
Cape Town
Summary
I am a motivated and adaptable professional with a strong background in customer service, retail, and administrative roles. My experience has equipped me with excellent communication skills and the ability to quickly adapt to new environments. I am eager to leverage my diverse skill set and passion for learning to contribute to a dynamic corporate environment. My creativity, attention to detail, and ability to manage multiple tasks efficiently make me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
UGC Creator
Zaio Institute of Technology
Cape Town
11.2025 - Current
- Produce high-engaging short-form video content (TikTok, Instagram Reels, and YouTube Shorts) to increase brand awareness and drive engagement for tech education programs.
- Conceptualize, script, and edit educational videos, carousel posts, and tech news updates, breaking down complex coding concepts into digestible content for a beginner audience.
- Leverage advanced digital tools including CapCut for video editing, Canva for graphic design, and generative AI (Gemini, ChatGPT) for content ideation, scripting, and research.
- Stay ahead of industry trends and tech news to consistently deliver timely, relevant, and viral-potential content that resonates with the digital tech community.
Customer Care Voice Inbound
EXL Services
Cape Town
05.2025 - Current
- Deliver exceptional customer service to Direct Line Group (UK motor insurance) clients through Inbound and Outbound calls.
- Manage and update customer insurance policies, including renewals, amendments, and cancellations.
- Retain customers by identifying their needs and providing tailored solutions to ensure satisfaction and loyalty.
- Support administrative tasks using Google Spreadsheets for tracking employee schedules, break rosters, and other relevant data.
Social Media Marketer and Content Creator
Tiktok
Johannesburg
07.2023 - 04.2025
- Built and nurtured a TikTok community of 50,000+ followers, generating 16 million post views within one year.
- Collaborated with brands such as Shein, MyFirstWig, and Clicks for sponsored product reviews and promotional content.
- Skilled in social media marketing, content creation, brand partnerships, and audience engagement.
Office Administrator/Auditor
CCD Couriers
Johannesburg
02.2023 - 06.2023
- The daily preparation of the company's audits and reports is part of the job description.
- Ability to account for each and everything in the organization.
- Prepare audits for every department of the business.
- Prepare audits for other branches.
Call Centre Agent
CCD Couriers
Johannesburg
06.2022 - 06.2023
- Outbound and Inbound Call Centre agent
- Dealing with customer queries
- Booking delivery appointments
- Customer service
Receptionist/ Customer Service
Eveonboard
Johannesburg
10.2020 - 11.2021
- Managed front desk operations, including answering phones, scheduling appointments as well as responding to customer inquiries.
- Processed payments and managed cash transactions.
- Provided exceptional customer service to all clients.
Designer, Seamstress & Model
Anna11Brand
Johannesburg
10.2019 - 03.2020
- Collaborated with customers to provide fashion and product recommendations.
- Processed customer orders and provided general customer service and support.
- Contributed to the production team by sewing, cutting patterns and creating clothing items.
Retail Sales Assistant
ValueCo Home Deport
Northgate Mall, Johannesburg
03.2019 - 09.2019
- Provided product recommendations and advice to customers.
- Managed customer complaints and queries.
- Managed the Beauty and Makeup department and performed stock counts.
Retail Assistant
Lovisa
Johannesburg
12.2018 - 01.2019
- Processed cash and card payments and performed cash reconciliation.
- Provided product recommendations and advice to customers.
- Managed customer complaints and queries.
Education
SheCodes Plus -
SheCodes Workshop
12-2024
SheCodes Basics -
SheCodes Workshop
04-2024
120 Hour English Teaching -
TEFL Professional Development Institute
06-2023
National Senior Certificate -
Northriding Secondary School
Johannesburg01-2018
Skills
- Microsoft Excel
- Customer Service
- Adaptability
- Content Creation
- Microsoft Office
- Customer Relationship Management
- Administrative Operations
- Web development
Languages
English
Timeline
UGC Creator
Zaio Institute of Technology
11.2025 - Current
Customer Care Voice Inbound
EXL Services
05.2025 - Current
Social Media Marketer and Content Creator
Tiktok
07.2023 - 04.2025
Office Administrator/Auditor
CCD Couriers
02.2023 - 06.2023
Call Centre Agent
CCD Couriers
06.2022 - 06.2023
Receptionist/ Customer Service
Eveonboard
10.2020 - 11.2021
Designer, Seamstress & Model
Anna11Brand
10.2019 - 03.2020
Retail Sales Assistant
ValueCo Home Deport
03.2019 - 09.2019
Retail Assistant
Lovisa
12.2018 - 01.2019
SheCodes Plus -
SheCodes Workshop
SheCodes Basics -
SheCodes Workshop
120 Hour English Teaching -
TEFL Professional Development Institute
National Senior Certificate -
Northriding Secondary School