Summary
Overview
Work History
Education
Skills
References
Awards
Training
Timeline
Generic

Leozelle Kruger

Senior VIP Travel Consultant
Parkrand

Summary

Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

17
17
years of professional experience

Work History

Senior VIP Travel Consultant

FCM Travel Solutions
05.2020 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Organized trips for individual, family and business travelers.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Giving Clients a C Suite experience

Senior Travel Consultant

FCM travel solutions
06.2018 - 05.2020
  • Issuing of domestic and regional air travel.
  • Issuing of international travel point to point/ around the world fares.
  • Processing of refunds.
  • All land arrangements.
  • Issuing packages with tour operators.
  • Packages travel documents for international and domestic travel arrangements.
  • Assistance with visa applications.
  • Issuing of travel insurance locally and International.
  • Issuing statements and invoices to clients.
  • Conduct weekly meetings with clients and suppliers.
  • Building client profiles on the online booking tools.

Intermediate consultant

Wings travel management
06.2014 - 05.2018
  • Issuing of domestic and regional air travel.
  • Issuing of international travel point to point.
  • Processing of refunds.
  • All land arrangements.
  • Issuing packages with tour operators.
  • Packages travel documents for international and domestic travel arrangements.
  • Assistance with visa applications.
  • Issuing of travel insurance locally and International.
  • Issuing of invoices to clients via quick trav system.
  • Loading of guest houses and car hire suppliers.
  • Building self packages deals.

Junior Travel consultant

XL Michelle's Travel
06.2012 - 06.2014
  • Issuing of domestic and regional air travel.
  • All land arrangements.
  • Issuing packages with tour operators.
  • Packages travel documents for international and domestic travel arrangements.
  • Assistance with visa applications.
  • Issuing of travel insurance locally and International.
  • Issuing of invoices to clients via quick trav system.
  • Loading of guest houses and car hire suppliers.

Travel processor

XL Michelle's Travel
06.2010 - 06.2012
  • Assist travel consultants with issuing of all land arrangements.
  • Visa assistance.
  • Client queries.

Child minder

Emperors palace casino & Hotel
10.2008 - 06.2009
  • Baby sitting within the hotel.
  • Booking kids into the facility and taking sole responsibility of them.
  • Performing routine checks for unattended children.

Education

Diploma - Travel & Tourism

Teaching travel private college
01.2010

Matric - undefined

Boksburg High School
01.2007

Skills

  • Sales
  • Decision making
  • Problem Solving
  • Travel arrangements
  • Executive travel
  • Client relationship building

References

Adele, Hatthingh, Manager, 0725088845, Emperors Palace

Awards

Top novis at Flight Center

Training

  • Galileo.
  • Travel agancy operations.
  • World geography.
  • Foreign exchange.
  • Domestic fares and reissues.
  • Fares within Africa.
  • Word and Exel.
  • Sabre GDS.
  • Rapid reprice and EMD.
  • Expert international ticketing and fares.
  • Reissues.
  • Amadeus GDS.

Timeline

Senior VIP Travel Consultant

FCM Travel Solutions
05.2020 - Current

Senior Travel Consultant

FCM travel solutions
06.2018 - 05.2020

Intermediate consultant

Wings travel management
06.2014 - 05.2018

Junior Travel consultant

XL Michelle's Travel
06.2012 - 06.2014

Travel processor

XL Michelle's Travel
06.2010 - 06.2012

Child minder

Emperors palace casino & Hotel
10.2008 - 06.2009

Matric - undefined

Boksburg High School

Diploma - Travel & Tourism

Teaching travel private college

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Leozelle KrugerSenior VIP Travel Consultant