Leorncia Kgatle
Midrand
Overview
10
10
years of professional experience
Work History
Executive Relationship Manager
Discovery Health
02.2024 - Current
- Relationship management: build and maintain strong, long- lasting relationship with key executives, stakeholders and clients
- Act as a primary point of contact for executive-level clients, ensuring their needs are met and addressed promptly
- Strategic planning: Partner with different departments to help get queries resolved
- Communicate regularly with clients to understand their needs and align company resources to support their success, while providing insight and recommendations
- Communication and presentation: communicate effectively with C-level executives and other stakeholders, both internally and externally
- Problem solving and conflict resolution: Proactively identify potential issues or challenges and work to resolve them in a timely and effective manner
- Act as an escalation point for client concerns or complaints, and collaboration with internal teams o address and ensure client satisfaction
- Collaborate effectively with cross-functional teams to deliver seamless client experience
- Processing of claims for providers and clients to pay accordingly as per claims rules and guidelines
Client Relationship Manager
Discovery Health
03.2020 - 01.2024
- Providing support services to clients and medical providers
- Management of providers and member profiles
- Program administration, collecting data and capturing client's and providers information
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Liaise between the stakeholders and the department
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Administering and processing of benefit applications for clients
- Provide management of benefit on customer's profile
- Making risk calls to customers
- Perform administrative duties (Faxing, Photocopying, telephone enquiries (Inbound & Outbound)
- Dealing with query claims, benefits and all other queries related to health practitioners
- Provide customer support service (telephone, email)
Client Liaison Officer
Discovery Health
01.2018 - 02.2020
- Providing health service support
- Dealing with query claims, benefits and all other queries related to health practitioners
- Conducting research on discovery products to provide information to clients
- Logging of all queries and routing all enquiries to correct departments
- Ensuring excellent quality service to all clients
- Perform administrative duties (Faxing, Photocopying, telephone enquiries (Inbound & Outbound)
- Provide customer support service (telephone, email, and face to face)
Project Administrator
Department of Higher Education and Training
04.2015 - 03.2017
- Ensuring effect Project and program administration, data collection and capturing
- Monitoring and Evaluation of the project activities to meet project goals
- Comparing the actual project performance towards the business plan
- Regularly updating the project status on the project register
- Rendering office administration such as: Handling and filing project documents, managing the project management office diary, consolidation of workshops and Operational Task Team Meetings, taking minutes in the meeting and logistical arrangements
- Schedule project meetings, attend meetings and record the proceedings of the meetings
- Prepare monthly, quarterly and annual project reports of project progress
- Conduct project research
- E.g
- Checking the relevance of the project towards the departmental mandate
- Compilation of documents such as report writing, presentations, memos and letters
- Liaise between the stakeholders and the department
- Assist with queries related to the project management office
- Identifying project challenges
- Measuring the financial alignment between the project expenditure and the project progress
- Update and escalate project risks to project managers and come up with contingencies
- Communicate with project managers on project progress.
Reconciliation Clerk and Data Capturer
Infusion Financial Service
08.2014 - 03.2015
- Data Capturing
- Debt Reconciliation
- Capturing financial statement using spreadsheet (Excel)
- Responding to clients via telephone and e-mails
- Office administration duties (printing, faxing, photocopying and responding to emails).
Education
Post Graduate Diploma in Project Management (NQF L8) - Project Management (PMBOK)
Mancosa Business College
Pretoria, South Africa01.2019
BA: Degree in Development Studies (NQF L7) - Social Science And Economic Development
University of Limpopo
Polokwane, South Africa01.2013
Grade 12: Matric -
The Glen High School
Pretoria, South Africa01.2009
Skills
- Project administration
- Analytical thinker
- Knowledge of PMBOK
- Excellent communication skills (verbal and written)
- Self-motivated and self-managed
- Knowledge of Advance Project Management
- Knowledge of Project Management methodologies
- Customer service management
- Knowledge business management
- Knowledge of the Health sector
- Knowledge of health products
- Good interpersonal and communication skill
- Planning and Management skills
- Good decision making skill
- Business/report writing skills
- Good Research skills
- Good presentation skills
- Problem solving skills
- Decision making & Conflict Management
- Client Oriented Skills
Personal Information
- ID Number: 9107020909085
- Date of Birth: 07/02/91
- Marital Status: Single
Drivers License
Code 10 (C1)
Fluent Languages
English, Afrikaans, Sepedi, Setswana, isiZulu
Competency
- MS Word (Advanced)
- MS Excel (Advance)
- MS Project (Advanced)
- MS PowerPoint (Advanced)
- MS Access, Outlook, SharePoint & Internet Explorer (Advanced)
- Pastel Evolution (Advanced)
References
- Mrs Alicia Motubatse, Discovery Group, Supervisor, (011) 529 8025, 0792104068, AliciaM@discovery.co.za
- Mrs Moroali Maleke, Discovery Group, Supervisor, 0766170015, 0117599600. MoroaliM@discovery.co.za
- Miss Leona Govender, Discovery Group, Manager, 0726449807, LeonaG@discovery.co.za
- Ms Tiyane Ntimane, Department of higher Education and Training, Supervisor, (012) 312 5352, 073 078 0375, Ntimane.T@dhet.gov.za
Timeline
Executive Relationship Manager
Discovery Health
02.2024 - Current
Client Relationship Manager
Discovery Health
03.2020 - 01.2024
Client Liaison Officer
Discovery Health
01.2018 - 02.2020
Project Administrator
Department of Higher Education and Training
04.2015 - 03.2017
Reconciliation Clerk and Data Capturer
Infusion Financial Service
08.2014 - 03.2015
Post Graduate Diploma in Project Management (NQF L8) - Project Management (PMBOK)
Mancosa Business College
BA: Degree in Development Studies (NQF L7) - Social Science And Economic Development
University of Limpopo
Grade 12: Matric -
The Glen High School
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