Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Leonora Luisa Coelho

Leonora Luisa Coelho

Centurion

Summary

Quick learner with academic abilities and technical knowledge to succeed in different roles. Ready to expand horizons with additional knowledge and abilities gained from training and experience. Always ready to help others and use abilities to support team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Forensic Ethics Investigator and Call Center Agent

KPMG
11.2024 - Current
  • Carefully documented statements, observations, and evidentiary materials.
  • Documented findings and prepared detailed reports.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Conducted impartial investigations into complaints by employees.
  • Reviewed and updated investigative protocols, ensuring compliance with legal and ethical standards.
  • Advised on policy development to improve national investigative standards and practices.

Student

UNISA
01.2024 - Current
  • Studying towards a higher certificate in Accounting Sciences at The University of South Africa
  • NQF level 5
  • Exposure to financial accounting, management accounting, auditing (including internal auditing), and taxation.

Temporary Receptionist

Kairos International
09.2023 - 03.2024
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Directed clerical tasks, including copying, faxing and file management.
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Captured and processed client information, entering data into online systems for wider company use.
  • Welcomed guests and clients in friendly, positive manner.
  • Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.

Financial Advisor

Outsurance
12.2022 - 09.2023
  • Counselled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability.
  • Developed and deepened relationships with new and existing clients.
  • Promoted business to increase customer base and grow revenue.
  • Consulted with clients to assess and meet short- and long-term financial goals.
  • Outlined product features and answered questions about delivery policies, service standards and other areas of interest.
  • Communicated with customers to determine needs, provide recommendations and upsell services.
  • Invested in understanding customers' needs to provide swift resolutions.
  • Gave excellent advice to maintain consistently high sales.
  • Adapted sales approach based on customer needs.

Store Supervisor

Frasers, Fontierco
03.2019 - 10.2021
  • Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
  • Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
  • Helped shop floor staff to unpack and count deliveries during quiet periods.
  • Oversaw sales and marketing activities and displayed promotional material on display windows, increasing foot traffic and purchases of store products.
  • Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
  • Employed sales skills to determine visitors' needs, recommending and selling additional products for increased revenue.
  • Monitored shelve stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales.

Medical Receptionist

Olivenhoutbosch Medical Center
01.2016 - 01.2019
  • Maintained accurate patient accounts by obtaining, recording, and updating personal information.
  • Answered incoming calls per day politely and timely, recording accurate messages and quickly following up on inquiries.
  • Protected patients' rights by maintaining the confidentiality of medical, personal, and financial information.
  • Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
  • Contacted patients and responded to requests from patients, other team members and associated healthcare providers.
  • Helped patients access appropriate services or healthcare professionals in courteous and polite manner.
  • Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
  • Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
  • Gave timely notice of patient arrival to keep appointments running smoothly and on time.
  • Handled highly personal information over telephone and through email discreetly.
  • Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.
  • Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.

Education

Higher certificate - Accounting

UNISA
01-2025

NQF level 4 - Matric

Sutherland High School
2015

Skills

  • Email correspondence management
  • Reception management
  • Administrative tasks
  • Customer Service
  • Detailed report writing
  • Records management
  • Sales
  • Management
  • Concise time management
  • Meeting Minutes
  • Telephone etiquette
  • Investigative reporting

Languages

Portuguese
Upper Intermediate
B2
English
Bilingual or Proficient (C2)

Certification

  • TEFL certificate (Teaching English as a Foreign Language certificate)
  • Class of business
  • 30 FAIS credits

Timeline

Forensic Ethics Investigator and Call Center Agent

KPMG
11.2024 - Current

Student

UNISA
01.2024 - Current

Temporary Receptionist

Kairos International
09.2023 - 03.2024

Financial Advisor

Outsurance
12.2022 - 09.2023

Store Supervisor

Frasers, Fontierco
03.2019 - 10.2021

Medical Receptionist

Olivenhoutbosch Medical Center
01.2016 - 01.2019

NQF level 4 - Matric

Sutherland High School

Higher certificate - Accounting

UNISA

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Leonora Luisa Coelho