LEON LIHLE MADWANTSI
Cape Town
Summary
Holding a degree in Business and Information Administration from Cape Peninsula University of Technology, I am a diligent and committed professional. My tenure at BAB Developers has honed my practical experience and enriched my understanding of multicultural environments and professional conduct. I am eager to further advance my abilities and contribute meaningfully to organizations, seeking opportunities that will foster both my personal and professional growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Administrative Support Representative
Dash BPO
02.2025 - Current
- Managed high volumes of inbound and outbound communications across live chat, email, and phone, ensuring prompt issue resolution and top-tier administrative support.
- Accurately recorded all customer interactions in the Salesforce CRM, upholding data integrity and effective case management.
- Delivered comprehensive administrative assistance, addressing information requests, billing inquiries, order tracking, account modifications, and coordination of technical support.
- Consistently surpassed performance benchmarks, including average handling time and adherence to service level agreements, demonstrating exceptional efficiency and accuracy.
- Skillfully handled escalated customer cases, employing conflict-resolution techniques and securing resolutions in a professional and timely manner.
Academic Administrator
BAB Developers
11.2023 - 10.2024
- My duties included the following:
- Updating and monitoring staff attendance register
- Offer administrative support to facilitators, Managers, and CEO
- Handling incoming and outgoing calls
- Handling mail communications
- Liaising with students and external organizations
- Responding to inquiries and complaints
- Record Student information across databases
- Coordinating weekly schedules
- Compiling various reports
- Updating and recording various student registers
- Print out learner materials
- Assisting in students admission
- Following up on absent students and work submissions
- Filing
- Preparing and booking venues for classes
- Replenishing office utilities
- Processing marks and print transcripts
Customer Support Representative
5DayDeals
01.2022 - 12.2022
- My duties included the following:
- Answer incoming calls and emails
- Give training to customers on the 5DD, SH and CM platforms
- Respond to inquiries and complaints
- Provide product and service information to customers
- Process Sales orders, forms and applications
- Complete call logs and reports
- Place customer orders on dealer's websites
- Record all prospects and Customer requests made
- Document all call information according to standard operating procedures
- Follow up on customer leads telephonically or via E-mail
- Assist sales of 5DD products and services
- Assist with all Marketing, Social Media and Competitions
Administrative Clerk
Groote Schuur Hospital
11.2019 - 11.2020
- My duties at the Medico-Legal department included the following:
- Record all the folders returned to the Medical Records department
- Attend to walk-in clients
- Attend to all incoming and outgoing telephone calls
- Handle, manage and resolve queries and complaints
- Submission of daily, weekly, and monthly reports in terms of completion and barriers of Medico Legal requests received.
- Create an effective electronic and manual database.
- Effective filing of documents, according to filing system
- Ensure that patient folders are requested and transferred on clinicom.
- Keep an effective record in our folder and requests.
- Submit statistics & reports to supervisor/HOD on monthly and weekly basis.
- Record all incoming client/patient requests on a database.
- Request patient folders from Medical Records and submit with their request to the relevant Dr or clinic.
- Follow up on long outstanding submissions.
- Effective support of reception services to Medico-Legal
Education
Diploma - Business Information Administration
Cape Peninsula University of Technology
12.2020
Matric Certificate - undefined
Manenberg High School
12.2017
Skills
- MS Office suite (MS Excel, MS PowerPoint, MS Word, MS Access, Publisher)
- Clinicom
- Communication
- Time Management
- Organizational Skills
- Emotional Intelligence
References
Candice Campher, info@babdevelopers.co.za, 0649497259, BAB Developers
Chloe Mathee, 0608666811, 5DayDeals
Henrico Adams, henrico.adams@westerncape.gov.za, 0781733505, Groote Schuur Hospital
Kayakazi Dyonase, 0630075313, Dash BPO
Timeline
Administrative Support Representative
Dash BPO
02.2025 - Current
Academic Administrator
BAB Developers
11.2023 - 10.2024
Customer Support Representative
5DayDeals
01.2022 - 12.2022
Administrative Clerk
Groote Schuur Hospital
11.2019 - 11.2020
Matric Certificate - undefined
Manenberg High School
Diploma - Business Information Administration
Cape Peninsula University of Technology
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