Leonie Prinsloo

CRM Management ( Switch Transact)

• CRM Management (Switch Transact): Oversee the administration, maintenance, and optimization of the CRM system to support business operations.
• System Testing & Enhancements: Conduct thorough testing of newly implemented functions to ensure efficiency and reliability.
• User Access Control: Manage and maintain user permissions to ensure secure and appropriate system access.
• Training & Development: Design, implement, and deliver training programs to enhance user proficiency.
• Process Automation: Streamline and optimize workflows through automation to improve efficiency.
• Data Management: Oversee data imports and ensure accuracy in system records.

Zoho

• ZohoDesk & ZohoForms Administration: Oversee the maintenance and optimization of platforms to enhance business processes.
• Automation & Integrations: Implement and manage integrations to streamline operations and improve efficiency.
• System Testing & Implementation: Conduct thorough testing of newly implemented functions to ensure optimal performance.
• User Access Control: Manage and maintain user permissions to ensure secure and appropriate access.
• Training & Documentation: Develop user manuals and provide training sessions for agents to ensure effective system usage.

Online Forms

Jotforms and Gravity forms

• JotForm Administration & Automation: Manage and create JotForms with advanced automations and integrations to streamline workflows, enhance data collection, and improve efficiency.

3cx

• 3CX Telephony System Administration: Oversee the configuration, maintenance, and optimization of the organization's VoIP system.
• User Management & Access Control: Manage user accounts, extensions, and access permissions to ensure secure and efficient communication.
• Training & Support: Provide user training, create documentation, and offer ongoing support to ensure effective system usage.
• Call Routing & Reporting: Set up and manage call flows, IVR menus, and reporting tools to optimize communication processes.

Wordpress

• WordPress Management: Oversee the creation, maintenance, and optimization of website content.
• Page Development: Design and publish new pages to enhance website functionality and user experience.
• Plugin Installation & Configuration: Install and manage plugins to improve website performance and features.
• Content Creation: Write and publish weekly blog posts to engage audiences and boost SEO.

• Moodle Administration: Manage online learning platforms, including course creation, user enrollment, and system maintenance.
• Slido & StreamYard Management: Facilitate interactive presentations and live-streamed events to enhance audience engagement.
• Debounce & SMSPortal Operations: Ensure accurate email validation and effective SMS communication strategies.
• Email Communications: Coordinate and manage email campaigns, ensuring clear messaging and audience engagement.

• Managed members administration, ensuring accurate and efficient record-keeping for all members.
• Delivered exceptional customer support by addressing client inquiries and resolving issues promptly.
• Handled enquiries, providing clear, professional communication and assistance to clients.
• Maintained quality data control, ensuring the accuracy and integrity of all system information.
• Performed system administration tasks, including updates, maintenance, and troubleshooting to support operational efficiency.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
• Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
• Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.