Leonie Prinsloo
Centurion
Summary
Adept Systems Coordinator with a proven track record at Solidariteit Helpende Hand, enhancing system efficiency and streamlining processes. Skilled in problem-solving and organizational abilities, I have successfully implemented automation tools. My expertise in multitasking and excellent communication has driven significant cost savings and improved team proficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Systems Coordinator
Solidariteit Helpende Hand
10.2018 - Current
- Improved system efficiency by streamlining processes and implementing automation tools.
- Acted as a liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
- Performed routine backups of critical data, safeguarding against potential loss or damage due to unforeseen events.
- Assisted in the development of IT policies and procedures to ensure consistent practices across all departments.
- Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
- Coordinated with vendors to negotiate pricing and secure maintenance contracts, resulting in cost savings for the company.
- Created and enhanced business applications and reports using workflow automation and other technology tools.
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
- Developed data warehousing solutions between software platforms to execute cohesive data information access.
- Implemented targeted email marketing campaigns, driving customer retention rates and new leads.
- Created and maintained detailed training records and reports for management review.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Call Center Agent
Solidariteit Trade Union
03.2013 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Maintained and managed customer files and databases.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Education
Certificate - Occupational Health And Safety Act 1993
Unisa
Pretoria 04.2001 -
Higher Certificate - Office Administration
Akademia
Centurion 04.2001 -
High School Diploma -
Eldoraigne
Centurion 04.2001 -
Skills
Problem-solving abilities
Multitasking
Excellent Communication
Self Motivation
Organizational Skills
Team building
Extra Skills
- Jotforms
- Wordpress
- Moodle
- Brevo
- SMSPortal
- Slido
- First aid Level 2
- Basic Fire Fighting
Timeline
Systems Coordinator
Solidariteit Helpende Hand
10.2018 - Current
Call Center Agent
Solidariteit Trade Union
03.2013 - 09.2018
Certificate - Occupational Health And Safety Act 1993
Unisa
04.2001 -
Higher Certificate - Office Administration
Akademia
04.2001 -
High School Diploma -
Eldoraigne
04.2001 -
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