Leonie Adlen
Springs
Summary
Dynamic Client Relationship Officer at Admo Holdings with a proven track record in relationship building and issue resolution. Expert in data analysis, I successfully developed strategies that enhanced customer satisfaction and loyalty, driving significant growth. Passionate about delivering exceptional service and fostering strong client connections to achieve business objectives.
Overview
18
18
years of professional experience
Work History
Client Relationship Officer
Admo Holdings
Gauteng
09.2024 - Current
- Prepared reports on customer feedback trends for management review.
- Maintained accurate records of customer interactions, inquiries, complaints, sales.
- Resolved escalated customer issues in a professional manner.
- Developed and implemented strategies to build strong customer relationships with clients.
- Ensured compliance with industry regulations while handling customer data.
- Resolved customer queries in a timely manner ensuring their complete satisfaction.
- Created promotional materials designed to attract new customers.
- Generated reports highlighting key performance indicators related to client relations.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Participated in team meetings discussing current projects, initiatives.
- Addressed customer questions and concerns regarding products and services.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Created detailed presentations outlining the benefits of various products and services.
Business Owner
Oh-So-Glo Health and Beauty
Gauteng
07.2021 - 09.2024
- Created and implemented marketing and advertising strategies to support revenue goals, and promote strategic growth.
- Improved the company's quality and productivity by streamlining systems and processes.
- Reconciled daily sales, prepared bank deposits, and assessed financial transaction reports.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Conferred with customers to understand needs and finalise purchase orders.
- Monitored inventory levels and placed new orders for merchandise to keep the supply well-stocked.
- Supervised the company's social media and marketing efforts to expand brand awareness and attract new customers.
- Delegated work to staff, setting priorities, and goals.
- Kept records for production, inventory, income and expenses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Treatment Skills - Aesthetic Facials, GlamPro Rubber Base Nails, Advanced Spray Tan, and Waxing.
Maroccan Tan National Educator/Trainer
Oh-So-Glo Health and Beauty
Gauteng
07.2021 - Current
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Collaborated with internal business partners to create industry-specific course content.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Worked with subject matter experts to validate relevancy of content.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Kept classroom neat and orderly to reduce safety impediments.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Used electronic equipment and materials to develop and orientate technical skills.
- Upheld cleaning protocols to maintain safe environment.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Attended meetings, training and activities to enhance skills and credentials.
- Maintained evening or weekend hours to provide students with additional support.
- Evaluated performance of students and made provisions to meet learning needs.
General Office Manager
Sigma Wear Parts Pty Ltd
Boksburg
10.2015 - 06.2021
- Processed employee rehires, transfers, terminations and withholdings.
- Provided information by answering employee questions about payroll-related matters.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Worked with HR staff to accurately track and update paid time off.
- Created and maintained operational metrics for key processes.
- Calculated and applied wage garnishments.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Onboarded new employees in time reporting and payroll systems.
- Created streamlined payroll processes to increase accuracy and boost productivity.
- Conducted inventories and updated database to reflect accurate cargo information.
- Checked import and export documentation to determine cargo contents.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Estimated freight and postal rates to track shipment costs and weights.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Organized information by using spreadsheets, databases or word processing applications.
- Precisely calculated refunds, premiums and adjustments.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled modification and updating of policies.
- Created and compiled safety training procedures into manuals to disseminate to staff members.
- Created and implemented safety policies and procedures for medical facilities.
- Responded to emergency situations in most efficient, effective ways possible.
- Monitored training costs and prepared budget reports to justify expenditures.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Supervised, evaluated or referred instructors to skill development classes.
Part Time Lecturer & General Office Administrator
Isa Carstens Academy
Pretoria
09.2010 - 09.2012
- Organized activities and class events to drive learning objectives and promote engagement.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Applied creative instruction methods to promote student learning objectives.
- Designed, planned and carried out lesson plans incorporating diverse learning aids and activities.
- Delivered course lectures using modern technology to enhance student comprehension.
- Built strong student rapport by driving classroom and online discussions and providing academic advisement.
- Selected innovative teaching methods to deliver course content.
- Tailored lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.
- Tutored students requiring additional assistance in mastering concepts.
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Created memos, letters and other documents, fostering internal and external communication.
- Recruited and trained new employees to meet job requirements.
- Filtered emails based on importance and escalated issues to leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
Personal Assistant
GroLin Developers
Pretoria
08.2008 - 05.2010
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Coordinated meeting and work schedules for staff teams and executives.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Made travel arrangements for employee trips and conferences.
- Prepared records of client progress and services performed under care.
- Accompanied clients to appointments and arranged transportation.
- Submitted reports to and reviewed reports with supervisor.
- Provided assistance communicating, typing correspondence or obtaining information.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Completed basic administrative work and managed household accounts.
- Organized work projects around client's house.
- Screened telephone calls and inquiries and directed as appropriate.
- Explained rules established by management, maintenance requirements or parking regulations.
- Maintained clerical correspondence via email and phone.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Performed various clerical tasks and organized office areas to promote productivity.
Spa Manager
Chazon Day Spa
Pretoria
06.2007 - 09.2007
- Hired, led and provided performance management for spa employees.
- Used print advertising, SEO strategy and industry referrals to build client base.
- Spearheaded creation and implementation of programs focused on key-client business needs.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Maintained meticulous records to document client information.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Expanded service offerings to increase market share by integrating laser technologies and medical aesthetics.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Recruited, trained and monitored performance for 4 employees.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Developed programs focused on client objectives.
Education
Bachelor of Theology - Theological Studies
South African Theological Seminary
JohannesburgCertificate - Pastel Payroll & HR
Pastel Payroll Administrator
Gauteng 12.2015
Masters Diploma - Somatology
Isa Carstens Health & Skincare Academy
Stellenbosch, Cape Town 11.2006
High School Diploma -
Fairmont High School
Cape Town 12.2003
Skills
- Cost Control and Budgeting
- Issue Resolution
- Talent Allocation
- Work Planning and Prioritization
- Staff Management
- New Business Development
- Relationship Building
- Employee Training
- Business Planning
- Employee Motivation
- Decision Making
- Expert in Pastel Payroll & HR, ESP Software
- Office Supply Management
- Scheduling and Coordinating
- Verbal and Written Communication
- Documentation and Reporting
- Employee Development
- Training and Development
- MS Office
- Computer Skills
- Cargo Booking
- Document Preparation
- Schedule Coordination
- Shipment Tracking
- Invoicing and Price Quotes
- Tracking Shipments
- Government Rules and Regulations
- Shipment Scheduling
- Account Management
- Training Program Design
- Course Materials Development
- Attention to Detail
- Fee and Expense Estimation
- Client Satisfaction
- Travel Arrangements
- Running Errands
- Administrative Support
- Administrative Support Specialist
- Customer service
- Client relationship management
- Marketing strategy
- Financial reporting
- Data analysis
- Problem solving
- Effective communication
- Effective negotiation
- Research and due diligence
- Customer relations
- Inter-department collaboration
- Proficient in ASAMCO Software
- Organizational skills
- Written communication
- Self motivation
- Interpersonal skills
- Serve customers
- Analytical skills
- Teamwork
- Product knowledge
- Task prioritization
Languages
Afrikaans
Advanced
C1
English
Advanced
C1
Timeline
Client Relationship Officer
Admo Holdings
09.2024 - Current
Business Owner
Oh-So-Glo Health and Beauty
07.2021 - 09.2024
Maroccan Tan National Educator/Trainer
Oh-So-Glo Health and Beauty
07.2021 - Current
General Office Manager
Sigma Wear Parts Pty Ltd
10.2015 - 06.2021
Part Time Lecturer & General Office Administrator
Isa Carstens Academy
09.2010 - 09.2012
Personal Assistant
GroLin Developers
08.2008 - 05.2010
Spa Manager
Chazon Day Spa
06.2007 - 09.2007
Certificate - Pastel Payroll & HR
Pastel Payroll Administrator
Masters Diploma - Somatology
Isa Carstens Health & Skincare Academy
High School Diploma -
Fairmont High School
Bachelor of Theology - Theological Studies
South African Theological Seminary