Leoni van Niekerk
Pretoria
Summary
Customer success professional with 10+ years in education administration and business operations. Expertise in managing CRM enrolment processes and facilitating interdepartmental communication. Recognized for enhancing operational efficiency and delivering high customer satisfaction through effective problem-solving skills.
Overview
16
16
years of professional experience
Work History
Enrolments Onboarding Lead
Teneo Online School
03.2020 - 02.2026
- Manage the full enrolment process for new students, from application to onboarding.
- Review and assess documentation, ensuring compliance with school requirements.
- Liaise with parents and students to provide guidance and resolve queries.
- Conduct live Zoom sessions to support families through the registration process.
- Maintain accurate digital records and track student engagement.
- Collaborate with internal teams to improve service delivery and student experience.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Founder & CEO
Hands of Grace Elderly Care
01.2017 - 01.2020
- Established and managed a private elderly care company providing home-based support.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
Stay-at-Home Mom
Self-Employed
04.2014 - 12.2015
- Focused on family care and personal development during this period.
Administrative Assistant
Odin Financial Services
01.2013 - 03.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Care Worker
Lazarus Tuisversorging
01.2010 - 12.2012
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
Education
Diploma - Home Care for the Elderly
Simply Together Ltd
01.2010
B.Tech - Nursing Science: Nursing
Tshwane University of Technology
01.2009
Microsoft Office Course - Microsoft 365 Fundamentals, Word, Excel, PowerPoint
Future Kids
01.2005
Skills
- Office and records management
- Administrative coordination
- Data reporting
- Communication and interpersonal skills
- Problem solving and decision making
- Team collaboration
- Adaptability and time management
- Hubspot, Asana, Slack, Canvas, Google Workspace proficient
- Customer relationship management
Languages
Afrikaans
Advanced
C1
English
Proficient
C2
Timeline
Enrolments Onboarding Lead
Teneo Online School
03.2020 - 02.2026
Founder & CEO
Hands of Grace Elderly Care
01.2017 - 01.2020
Stay-at-Home Mom
Self-Employed
04.2014 - 12.2015
Administrative Assistant
Odin Financial Services
01.2013 - 03.2014
Care Worker
Lazarus Tuisversorging
01.2010 - 12.2012
Diploma - Home Care for the Elderly
Simply Together Ltd
B.Tech - Nursing Science: Nursing
Tshwane University of Technology
Microsoft Office Course - Microsoft 365 Fundamentals, Word, Excel, PowerPoint
Future Kids