Leonard Selaelo
CUSTOMER SERVICE REPRESENTATIVE
Johannesburg,GP
Summary
I utilize, deliver, resolve and enhance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Customer service representative
BALL STRAATHOF
01.2022 - Current
- Inbound calls
- Ensure all customer queries are dealt with timeously and efficiently.
- Ensure customer information is up to date
- Ask for assistance to resolve the customer query immediately
- Follow up with customers regarding all queries lodged and assess satisfaction.
- Transfer calls to relevant people
- Check stock availability for customer orders before sending the orders to supply chain team.
- Providing feed back
- Communicating and coordinating with colleagues as necessary.
seed parker and warehouse administrator
BALL STRAATHOF
01.2021 - 01.2022
- Packing seeds as per picking list issued by the sales staff
- Preparing stock for orders
- Assist with dispatching orders
- Checking and closing of job cards
- Quality check
JDA TRAINER
RESOLUTION CIRCLE
01.2015 - 01.2020
- Training community about hot spot and free wifi.
care provider
BOITSHOKO CHBC
01.2012 - 01.2012
- Translator
- Pre counseling
Education
HR management (N6)
Krugersdorp western college for TVET
01.2105
occupational health and safety
Nhlembetho health services
01.2013
Matric - undefined
Lephai high school
01.2010
Diploma - Corrections Management
University of South Africa
Pretoria, South Africa 04.2001 -
Skills
- Customer service skills
- Communication skills
- Problem solving
- Customer focus
- Call management
- Adaptability and flexibility
- Complaint resolution
- Time management
- Data collection
- Problem resolution
- Team collaboration
- Computer proficiency
References
Mrs Mashudu, N, 0625381173, BALL STRAATHOF
Certification
Microsoft Excell
Timeline
Microsoft Excell
03-2024
Customer service representative
BALL STRAATHOF
01.2022 - Current
seed parker and warehouse administrator
BALL STRAATHOF
01.2021 - 01.2022
Digital And Literacy
12-2016
End-User Computing
06-2015
JDA TRAINER
RESOLUTION CIRCLE
01.2015 - 01.2020
Occupational Health and Safety
04-2013
care provider
BOITSHOKO CHBC
01.2012 - 01.2012
Diploma - Corrections Management
University of South Africa
04.2001 -
occupational health and safety
Nhlembetho health services
Matric - undefined
Lephai high school
HR management (N6)
Krugersdorp western college for TVET
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