Leonard Mboyi

• Provide support and daily assistance of all IT related issues.
• Resolve issues that are reported to Helpdesk, 1st, ‐ 3rd line support.
• Assign, monitor and co‐ordinate call assignments and IT projects.
• Creating and deleting computer names on AD
• Supporting PE\PTA and JHB users with password reset
• Assist with up time and monitoring of IT infrastructure.
• Manage performance of JHB Desktop Support team
• Coach, mentor and develop team to maximize individual and business potential.
• Management and analysis of LA process in terms of call statistics and reports
• Performance reporting on Service Level Adherence (SLA) / Operational Level Agreements (OLA)
• Hardware and software asset tracking and inventory management, life cycle process controls for HW assets, forecast planning, backlog review, disposal compliance.
• Contribute to improving customer support by actively responding to queries and handling complaints.
• Develop daily, weekly, and monthly reports on help desk team’s productivity.
• Assistance with deployment of hardware and software to end users (including installation, configuration and testing of more complex firm hardware)
• Maintaining company IT standards and procedures, network security and confidentiality of information
• Assisting with general tasks and administration or Ad‐hoc tasks and problems
• Document and update technology related instructions/procedures/knowledge articles as required.
• Managing project FortiClient upgrades and Windows 10 upgrades
• Troubleshoot and delete stale computer accounts on SCCM.
• Veeam Backups
• Troubleshooting servers via vSphere
• Upgrade of Service Desk Platform
• Upgrade of AD Manager Plus/creating users

• Provide support and daily assistance of all IT related issues
• Resolve issues that are reported to Helpdesk, 1st, and 2nd line support.
• Assign, monitor and co‐ordinate call assignments and IT projects.
• Creating and deleting computer names on AD
• Supporting PE\PTA and JHB users with password reset
• Assist with up time and monitoring of IT infrastructure.
• Manage performance of JHB Desktop Support team
• Coach, mentor and develop team to maximize individual and business potential.
• Management and analysis of SLA process in terms of call statistics and reports
• Performance reporting on Service Level Adherence (SLA) / Operational Level Agreements (OLA)
• Hardware and software asset tracking and inventory management, life cycle process controls for HW assets, forecast planning, backlog review, disposal compliance
• Contribute to improving customer support by actively responding to queries and handling complaints
• Develop daily, weekly, and monthly reports on help desk team’s productivity.
• Assistance with deployment of hardware and software to end users (including installation, configuration and testing of more complex firm hardware)
• Maintaining company IT standards and procedures, network security and confidentiality of information
• Assisting with general tasks and administration or Ad‐hoc tasks and problems
• Document and update technology related instructions/procedures/knowledge articles as required.
• Managing project – FortiClient upgrades and Windows 10 upgrades
• Troubleshoot and delete stale computer accounts on SCCM
• Veeam Backups
• Troubleshooting servers via vSphere
• Upgrade of Service Desk Platform
• Upgrade of AD Manager Plus/creating users

• Password reset on AD.
• Reactive on‐site assistance to internal clients
• Daily administration for client PCs and network printers
• Applications support on Desktops.
• Support computer devices such as PDAs, computer peripherals and other devices that connect network or computer including cellular telephones.
• Email client support
• Resolve issues that are reported to Helpdesk, 2nd line support.
• Provide feedback about customer needs.
• Stand in for Helpdesk Administrator when Helpdesk Administrator is unavailable.
• Assist System Administrators on ad‐hoc tasks.
• IMAC (Installation, Moves, Additions, and Changes) of Hardware & Software
• Configuration Manager to troubleshoot sccm issue.

• Server installation/Windows updates
• Active Directory maintenance/passwords reset.
• Adding end users on network
• Adding network shares on end user workstation
• Microsoftoffice2007/2010/2013/2016/365
• Pst file backup and import/export
• Microsoft SQL
• Microsoft Power Bi
• SharePoint 2016
• Microsoft Exchange
• Android and iOS outlook setup
• VoIP support and troubleshoot
• Internet troubleshooting
• Hardware and software upgrade
• WLAN/LAN setup
• Firewall
• Security
• Hyper‐V
• Support Web server and updates
• Cable installation cat5e and cat6
• Patch panel installation
• Switch setup and troubleshoot.
• Remote desktop (any desk/Team Viewer)
• Asset Management
• Assist with IT company policies.
• Daily backups
• Workstation setup
• End user data backup/restore
• ESET anti‐virus and updates
• Symantec Endpoint protection setup and updates
• Symantec Endpoint encryption setup

• Off‐site support (Team‐viewer)
• Office 2013 installation and support
• Email set up and using existing PST file/ trouble shooting with hosting company.
• Adding user on server shares
• Adding printer on client computer
• Adding users on printer scans (Canon printer)
• Installing adobe reader
• Installing McAfee Anti‐virus
• Checking updates for server/ installing updates and reboot server
• Updating anti‐virus for server (Server 2012 standard)
• Trouble shooting router for client (ISP/ Telkom)
• Pastel express installation and updates/ configuration and troubleshooting (Sage Pastel)
• Samsung cell phone email configuration and updates installation
• iPhone email configuration and updates installation

Mathematics,Accounting,English,Afrikaans,Business Economics,ComputerStudies