I am a PASSIONATE results-driven professional with expertise in strategic planning, business operations, Marketing and stock procurement. Demonstrates proficiency in supply chain management, financial budgeting, and inventory control. Adept at project coordination, data analysis, and resource allocation. Skilled in Product and price negotiation, decision making, and process improvement. Proven ability in conflict resolution and staff development. Strong understanding of profit and loss with a focus on data-driven decision making. Excellent people skills and leadership capabilities ensure cohesive teamwork to achieve organizational goals and targets. Committed to directing energy towards delivering optimal results.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Group operations manager
SPAR (Kyriacou Group)
Pretoria, Gauteng (North Rand)
01.2012 - Current
Forecasted Turnover growths per store on a monthly basis and then having meetings regarding the target set per store to make sure expectations are met and to layout the prep and planning on HOW to achieve the target
Coordinated cross-departmental projects to achieve company goals.
Streamlined operations by implementing efficient work processes, together with taking hand with the staff and ensuring we have the buy in from them. Also implementing checks and balances based on operations directly on the shop floor to ensure smooth operations and customer satisfaction.
Conducted regular performance reviews, identifying areas of improvement and growth potential in employees and in certain areas of the business.
Fostered a positive work environment for employee satisfaction, highly focused on making sure the team operates as one unit.
Established effective communication channels for smoother workflow.
Oversaw daily operational activities, ensuring timely completion of tasks.
Managed diverse teams to meet organizational objectives.
Built strong relationships with external partners supporting business expansion efforts.
Led process improvements, ensuring top-quality output.
Initiated New promotion campaigns to drive customer loyalty and customer satisfaction according to what the shopper behavior is.
Handled crisis situations with swift problem-solving measures.
Negotiated contracts with vendors for cost-effective services and supplies.
Facilitated staff training sessions for skill enhancement and customer service improvements
Developed strategic plans, improving overall productivity.
Enforced company policies and regulations, maintaining operational standards.
Led and managed administrative staff to maintain smooth daily operations.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Coordinated hiring and recruitment of new staff.
Established clear budgets and forecasts on a weekly basis to ensure that purchases vs sales, Back door gross profits are maintained according to the company's financial needs and requirements.
Marketing and stock securement: Doing deals with Suppliers on a weekly basis to ensure turnover growth and to create customer satisfaction and loyalty, ultimately driving turnover, Forecasted qty's to be sold on the promotions and ensuring stores receiving enough stock and on time for the promotion.
Empowering and developing staff for personal growth within the organization which ultimately led to operational smoothness.
Identifying key aspects of the business across all departments that to enable revenue growth and loyalty growth on SPAR head office requirements
Providing leaderships and guidance to all our stores which became know for very good reputations in operations and walking away with internal SPAR South African prizes such as "Store of the Year", "Best performing SPAR brands store" etc.
Construction foreman
Yebo Yes Constructions
Pretoria, South Africa
02.2011 - 12.2011
Supervised a team of construction workers, ensuring adherence to safety regulations.
Collaborated with architects and engineers to meet design specifications accurately.
Ensured compliance with building codes and regulations through diligent oversight.
Streamlined logistics for improved material delivery timescales.
Led team meetings, fostering open dialogue and collaboration.
Ensured quality control with regular inspections of work completed.
Implemented new construction techniques that enhanced efficiency of the work process.
Coordinated subcontractor schedules to ensure timely project completion.
Read and followed blueprints when planning and implementing construction phases.
Education
Matric - School
Hoerskool Hendrik Verwoerd
Pretoria
Skills
Strategic planning
Business operations
Quality assurance
Supply chain management
Financial budgeting
Inventory control - stock procurement
Project coordination
Data analysis
Resource allocation
Contract negotiation
Decision making
Process improvement
Conflict resolution
Staff development
Retail product and price negotiations
Innovative marketing campaigns
Profit and loss understanding
Data-Driven decision making
Very Good people skills and ability to provide leadership and making sure everyone works together in achieving organizational goals and targets
Results driven, making sure the right amount of energy goes in the right area to deliver the results