LEON SMIT

Dynamic Service Manager at Mercedes Benz Passenger Cars, adept at enhancing customer satisfaction through innovative service strategies and effective team training. Skilled in relationship building and problem-solving, I successfully resolved customer complaints and improved service processes, leading to significant increases in satisfaction ratings.

• Achieved [Result] by completing [Task] with accuracy and efficiency.

I ,Christopher Carolin ,as Dealer Principal , worked with Leon for 5 years at Paarl Motors , a franchised dealer for Mercedes- Benz and Mitsubishi vehicles, during the approximate period from 2005 to 2010 , during which time he was workshop foreman and then promoted to Workshop Manager, a task he did with enthusiasm and diligence .I then worked again with Leon at Malmesbury Motors , also a franchised Mercedes-Benz dealership for another year. During all this time I found him to be of excellent character, performing his duties with honesty, and having an easy going but professional relationship with staff , management and customers. It is this pleasing disposition that will ensure that Leon is well suited to any venture to which he puts his mind, as well as being a key role player in ensuring profitability.

Some of the tasks that Leon was responsible for are listed below.

Importance areas covered during the employment period

• Ensuring the quantity and quality of work is up to standard
• To controlling the work in progress
• Ensuring that there is productivity within technicians
• Assist in warranty and job card control.
• Responsible for entire technical scope.
• Ensuring that warranty & MTP claims are submitted on time & paid for
• Staff training, coordination & nomination.
• Campaign and customer service level management.
• Franchise standard adherence
• Customer liaison
• Franchise correspondence and constant communication with franchise holders in South Africa and Germany.

Leon is an upstanding and honest citizen and will be an asset where ever he may find himself.