Summary
Overview
Work History
Education
Skills
Art, Fashion and Music
Timeline
Generic

Leon Phillips

Jeweler
Cape Town

Summary

Dynamic and results-driven professional with extensive experience in the jewelry industry at Effy, excelling in diamond characteristics and gemstone identification. Proven track record of enhancing customer loyalty through personalized service and achieving sales targets. Strong communicator with a passion for building relationships and delivering exceptional client experiences.

Overview

13
13
years of professional experience

Work History

Jeweler

Effy
02.2024 - 04.2025
  • Collaborated with team members to execute promotional events, increasing foot traffic and enhancing overall sales performance.
  • Developed strong relationships with regular customers, leading to increased loyalty and consistent sales growth through personalized service initiatives.
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Art Dealer

Park West Gallery
09.2019 - 07.2021
  • Romanticizing artwork of various artists from all over the world.
  • displaying a vast knowledge of artistic expression through various mediums and subject matter.
  • Managed inventory by conducting regular stock checks and ensuring product displays were organized and visually appealing.
  • Trained new staff on customer service protocols, sales techniques, and store policies to promote a cohesive team environment.

Photographer

Princess Cruises
02.2018 - 07.2018
  • Captured high-quality images of guests and events, enhancing guest experiences and creating lasting memories.
  • Collaborated with onboard teams to coordinate photography sessions during excursions and special events, ensuring seamless operations.
  • Trained new staff on photography techniques, equipment usage, and customer service standards to maintain quality and consistency in work.
  • Utilized advanced camera equipment and editing software to produce polished photographs for distribution in onboard galleries and digital platforms.
  • Managed the daily workflow of the photography studio, scheduling shifts and maintaining equipment for optimal performance during peak periods.

Collections & New Accounts Credit Advisor

TFG, The Foschini Group
10.2014 - 12.2017
  • Provided personalized credit advice to clients, assessing financial needs.
  • Conducted thorough credit analyses using industry-standard software, ensuring accurate risk assessments.
  • Collaborated with cross-functional teams to streamline processing workflows, reducing turnaround time for client approvals.
  • Educated clients on various credit products and services, enhancing their understanding and promoting informed financial decisions.

Customer Service Representative

Southern View Finance
05.2012 - 09.2014
  • Provided exceptional support to customers by addressing inquiries and resolving issues through effective communication channels.
  • Assisted in the training of new staff, reinforcing service protocols and enhancing team performance.
  • Utilized customer relationship management software to track interactions and ensure timely follow-up on customer concerns.
  • Collaborated with team members to maintain a high standard of service during peak hours, contributing to a positive experience for all customers.

Education

No Degree - Photography

Stellenbosch Academy Of Design And Photography
Stellenbosch
04.2001 -

Skills

Diamond characteristics

Precious metals

Gemstone identification

Jewelry appraisal

Art, Fashion and Music

  • I have been making art intentionally since 2001 using various medium from pencil , charcoal ,acrylic ,pastel and water colours.
  • I have been a fashion enthusiast since 2004 while studying Graphic design at Cape Technicon
  • I Love collecting music


Timeline

Jeweler

Effy
02.2024 - 04.2025

Art Dealer

Park West Gallery
09.2019 - 07.2021

Photographer

Princess Cruises
02.2018 - 07.2018

Collections & New Accounts Credit Advisor

TFG, The Foschini Group
10.2014 - 12.2017

Customer Service Representative

Southern View Finance
05.2012 - 09.2014

No Degree - Photography

Stellenbosch Academy Of Design And Photography
04.2001 -

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