Leon Mthembu
Currently A Student
Pretoria,GP
Summary
Hard working with experience in providing proficiency, commitment, and productivity to customers, able to give strong performance working independently or in team environments. Specialize in building client relationships, solving problems creatively and using tact and diplomacy to achieve win-win outcomes.
Polished in handling direct customer inquiries, implementing customer service policies and maintain knowledge of company offerings.
Skilled at listening to customers, meeting productivity targets and Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
3
3
years of post-secondary education
Work History
Waiter
Net Cafe
Tshwane
02.2019 - 06.2019
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Bachelor of Arts - Political Science
University of Pretoria
Lynnwood Rd, Hatfield, Pretoria, 0002 02.2019 - 02.2022
Skills
Active Listener
Timeline
Waiter
Net Cafe
02.2019 - 06.2019
Bachelor of Arts - Political Science
University of Pretoria
02.2019 - 02.2022
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