Leo Manyike
Pretoria
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
I am IT Technician with background in networking, printer installation, switch, router, and access point installation,system hardware, software installation,servers and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base. To work in a challenging environment promoting communication, growth and teamwork. To assist in achieving company objectives through Information Technology Support
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Customer Engineering
BCX
09.2018 - Current
- As a IT technician, Am responsible for troubleshooting and repairing issues with technical equipment
- This can involve working on things such CPUs(NCR, Hp, Dell, Meccer, Lenovo, Ipad/Samsung /Huawei tablets, Toshiba) , Servers (Dell, hp),Switches/Hub(Cisco, Huawei, Motorola,D-Link,Mikrotik, Avaya) Printers (hp, Lexmark canon, kyocera, Epson, zebra, oki, Mpos printer,) scanners (zebra, Motorola, fijutsi, canon, Samsung, Datalogic, symbol, TC57-200,.yoobic tablet, Thumbzup) The role of a field technician involves the following duties: Troubleshooting, testing, repairing and servicing technical equipment Providing service and customer support during field visits Reloading operating systems (windows, Linux) onthe customers workstations (absa, TFG, pnp, Shoprite, woolworths, clicks, cashbuild, McDonald, Sportsmen warehouse, Outdoors warehouse, Saso) Managing on-site installation, repair, maintenance and testing on different Customers ( absa, TFG, pnp, Shoprite, woolworths, clicks, cashbuild, McDonald, Sportsmen warehouse, Outdoors warehouse, Sasol) Diagnosing errors or technical problems and determining proper solutions Producing detailed service reports Documenting processes Doing IT Audit and PM Following company procedures and protocols Cooperating with technical teams and sharing information across the organisation Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications Building positive relationships with customers
- Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
- Coordinated effectively with cross-functional teams to address complex issues and meet project deadlines.
- Streamlined service procedures by creating detailed documentation, improving response times and overall customer experience.
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Provided ongoing training for end-users, enhancing their knowledge of systems and increasing productivity.
- Managed on-site installation of new equipment, leading to improved efficiency and reduced downtime.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Implemented process improvements that led to increased efficiency in managing service requests and maintaining inventory levels.
- Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
- Increased first-call resolution rates through comprehensive problem analysis paired with swift action plans.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Trained customers to use and maintain equipment to reduce service issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided faculty and staff with security software and network configuration support.
Data Technician
Tech Ink
01.2014 - 06.2016
- Troubleshooting PC’s, laptops and mobile devices, routers
- Configured email account on the outlook on the laptop, PC, tablets and smartphone
- Changed hard drive and backup and restored information, configurations, managed and troubleshoot Software reload and update (Android/Apple/Windows) installation and maintenance of IT equipment including But not restricted to printers, scanners, phone and laptops and routers and switches, modems Create, maintain and publish relevant support documentation in order to assist all clients in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Attend internal training as necessary to keep up to date with the latest technology and internal system processes
- Diagnosis of desktop, application, networking and infrastructure issues
- Experience of supporting a wide and varied client base
- Administering the IT department’s policies and procedures
- Installation and support of telecommunication equipment
- Maintaining a log of all problems detected and system backups
- Responsible for maintaining data backups for clients such as contacts picture all the documents and files Working closely with software suppliers to resolve operational issues.
Education
National Senior Certificate - undefined
01.2006 - 05.2010
Subjects: Xitsonga Home Language level 5, English first additional language level 3, Mathematic literacy level 4, Life Orientation level 4, Geography level 3, Life Science level 2
Boston City Campus & Business College - undefined
01.2011 - 04.2017
- WINDOWS 7
- INTRO TO P.C
- DREAMWEAVER 1
- DREAMWEAVER 2
- MS ASSESS 2010
- MS OUTLOOK 2010
- MS POWER POINT 2010
- UNDERSTANDING THE INTERNET
COMPUTER TECHNICIAN - undefined
12.2012 -
- WINDOWS 7
- INTRO TO P.C
- A+(SR8060970)
undefined
NETWORK +(COMP001024627722)
MICROSOFT CERTIFIED PROFESSIONAL - undefined
08.2013 -
MICRO CERTIFIED SOLUTIONS ASSOCIATE - undefined
02.2017 -
Window Server 2012
COMPITIA. SECURITY - undefined
NETWORKING SPECIALIST - undefined
10.2018 -
COMPTIA A+(COMP001020462722) - undefined
08.2012 -
COMPTIA N+(COMP001020462722) - undefined
10.2012 -
CIOS CompTia - undefined
Endpoint Security Cisco - undefined
Introduction to Cyber security - undefined
Skills
Hardware and Software Repair
Hardware and Software Repair
Time management abilities
Problem-Solving
Goal Setting
Relationship Building
Support Services
Teamwork and Collaboration
Team building
Multitasking
Data Backup
Self Motivation
Active Listening
Time Management
Written Communication
Continuous Improvement
Reliability
Network support
Adaptability
Effective Communication
Component Installation
Problem-solving aptitude
Systems Due Diligence
Decision-Making
Attention to Detail
Problem-solving abilities
Customer Support
Remote Support
Hardware maintenance
Software Installation
Wireless Networking
Mobile Device Management
Network configuration
User Training
Device configuration
Security protocol understanding
Equipment Installation
Telephone and email etiquette
Repair work
Technical Support
Multitasking Abilities
Professionalism
Diagnostic Testing
Staff Assistance
Knowledge Abilities
- Self-promotion and confidence
- Creativity and innovation
- Leadership, independent working & team player skills
- Good organization and time management
- Communication & Public Speaking Skills
- Computer, ICT Skills
- Academic writing & Research Skills
- Microsoft Office Excel Access
- Microsoft office Power Point
- Microsoft Office word
- Internet explore
Activities Charity Work
I like to play music and going to church. Playing Football. Volunteering job and Helping people.
References
- Miss Marichen Vorster, Branch Manager, Bcx, 0795-904-589
- Mr Charles Masipa, Line Manager, BCX, 078-461-2145
- Mr. P Shithlangu, Senior Data Technician, Technic, 081 403 1394
- Mr. Isaac Motswane, Group leader, BCX, 0814031394
Disclaimer
I Leo Manyike declare that the information contained above is according to my knowledge and correct, that any false information supplied may lead to my application not considered.
Timeline
- NETWORKING SPECIALIST,
10.2018 -
Customer Engineering - BCX
09.2018 - Current
- MICRO CERTIFIED SOLUTIONS ASSOCIATE,
02.2017 -
Data Technician - Tech Ink
01.2014 - 06.2016
- MICROSOFT CERTIFIED PROFESSIONAL,
08.2013 -
- COMPUTER TECHNICIAN,
12.2012 -
- COMPTIA N+(COMP001020462722),
10.2012 -
- COMPTIA A+(COMP001020462722),
08.2012 -
- Boston City Campus & Business College,
01.2011 - 04.2017
Mbhekwana High School - National Senior Certificate,
01.2006 - 05.2010
- ,
- COMPITIA. SECURITY,
- CIOS CompTia,
- Endpoint Security Cisco,
- Introduction to Cyber security,