Lennet Komane
Summary
Highly motivated and results-driven Customer Service & Banking Operations Specialist with over 14 years of experience in the financial services industry. I have Proven track record in customer relations, process improvement, compliance, and risk capabilities. Adept at building strong relationships, resolving complex customer issues, and leading teams to achieve organizational goals. Seeking a challenging role where I can apply my expertise to enhance customer experience and operational success.
Overview
16
16
years of professional experience
Work History
Authorization and Releaser (Maintenance)
Standard Bank
04.2024 - Current
- Conduct careful review and approval of high-risk transactions, maintaining security, compliance, and customer trust
- Before approving transactions, assess potential risk of fraud, regulatory compliance, and operational risks
- Collect accurate transaction records and comply with banks policies and internal controls
- Work closely with teams to enhance fraud prevention measures and compliance processes
Second in Charge (2IC), Customer Service Maintenance
Standard Bank
11.2023 - Current
- Assists management of customer service operations to support continuity of operations and service excellence
- Resolve escalated customer inquiries with a focus on improving response times and satisfaction
- Train and mentor new team members on compliance, customer service, and banking operations
- Assist management in process improvements and performance reporting
Customer Service Specialist (Maintenance)
Standard Bank
04.2010 - Current
- Drive process improvements for customer service, resulting in a 30% faster response time
- Perform financial reconciliation, ensuring 100% accuracy and compliance with banking policy
- Identify operational inefficiencies and implement cost-saving solutions, improving service delivery
- Provide expert guidance to resolve escalated queries, enhancing overall customer experience
Customer Liaison Officer
Standard Bank
01.2009 - 01.2010
- Resolve escalated customer complaints, improving resolution efficiency
- Perform root-cause analysis to enhance customer service quality
- Worked with internal teams to improve communication and service delivery
Education
Future Shift Programme - undefined
Cornerstone
01.2024
Bachelor of Business Administration -
MANCOSA
01.2021
Introduction to Data Analytics - undefined
IBM (Coursera)
01.2023
Six Sigma Principles - undefined
University System of Georgia (Coursera)
01.2023
Digital Literacy Training - undefined
University of Pretoria
01.2022
Diploma in Leadership & Management - undefined
Shaw Academy
01.2018
National Certificate in Banking Service Advice - undefined
Milpark
01.2010
Skills
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
- CRM Systems & Digital Banking Tools
- Excellent Negotiation & Persuasion Skills
- Business Analytics & Decision-Making
- Excellent Communication & Interpersonal Skills
- Time Management & Multitasking
Technical And Soft Skills
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
- CRM Systems & Digital Banking Tools
- Excellent Negotiation & Persuasion Skills
- Business Analytics & Decision-Making
- Excellent Communication & Interpersonal Skills
- Time Management & Multitasking
Professional Development And Recognition
- Successfully led a customer service improvement project, reducing resolution time by 30%.
- Recognized for exceptional leadership & problem-solving in customer service operations.
- Trained and mentored team members, improving team efficiency and service quality.
Timeline
Authorization and Releaser (Maintenance)
Standard Bank
04.2024 - Current
Second in Charge (2IC), Customer Service Maintenance
Standard Bank
11.2023 - Current
Customer Service Specialist (Maintenance)
Standard Bank
04.2010 - Current
Customer Liaison Officer
Standard Bank
01.2009 - 01.2010
Future Shift Programme - undefined
Cornerstone
Introduction to Data Analytics - undefined
IBM (Coursera)
Six Sigma Principles - undefined
University System of Georgia (Coursera)
Digital Literacy Training - undefined
University of Pretoria
Diploma in Leadership & Management - undefined
Shaw Academy
National Certificate in Banking Service Advice - undefined
Milpark
Bachelor of Business Administration -
MANCOSA
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