Summary
Overview
Work History
Education
Skills
Accomplishments
Interior Design
Timeline
background-images
Lena Maseko

Lena Maseko

PRETORIA

Summary

Results-driven Internal Auditing graduate with a strong aptitude for learning and development. Possesses excellent communication, analytical, and problem-solving skills. Experienced in Banking, Financial Services, Homeowners Association, Property Evaluations, and Property Management sectors. Recognized for receiving performance awards and multiple promotions. Skilled in managing diverse teams, optimizing departmental operations, and fostering collaboration to achieve organizational objectives.



Overview

17
17
years of professional experience

Work History

Head of Department (Billing /Customer Service/Deposit Refunds/Lease Admin and Vetting /Office Management)

HOUSS RENTALS
10.2024
  • Summary of Position
  • Billing Management:
  • Oversee the billing process, ensuring timely and accurate billing and revenue recognition, residential and commercial tenants.
  • Team leadership and development:
  • Manage, mentor and develop a team, ensure that KPIs are met.
  • Reporting:
  • Prepare and present various reports as required.
  • Financial Analysis: Provide strategic insights through detailed financial analysis
  • Customer relations:
  • Create a customer service department that sets the organization apart in terms of excellent customer service. This will involve including all departments in responding to customer queries in set time and recommending improvements where “no service is best service”
  • Process Improvement:
  • Every quarter set 6 goals for the department which improves process and productivity.
  • Office management:
  • Oversee team that ensures a good environment for staff to work in. This will include management of telephone systems, printers, copiers, consumables, office maintenance and cleaning.
  • Expectations of the Role
  • Billing accuracy: Target of 99% accuracy with minimal revisions.
  • Processing time: Ensure all recurring charges are billed before deadline date and ad hoc billing requests are generated within 24 hrs.
  • Dispute resolutions: Resolve 90% of disputes within 5 working days.
  • Team performance: Performance reviews twice a year and achievement of individual KPI.
  • Customer Satisfaction: Achieve a 90% customer satisfaction rate in all queries.
  • Process Efficiency: Successfully implement at least 3 personal professional goals and 6 per department, every quarter. (SMART rocks)

Senior Billing and Collections Manager

INTERNATIONAL HOUSING SOLUTIONS PROPERTY MANAGEMENT
04.2021 - 09.2024
  • In addition to Senior Billing responsibilities.
  • Portfolio value R57 000 000, number of Tenants 10 000 across South Africa, Namibia, and Botswana.
  • Provide leadership with a hands-on approach, ensuring that collection targets are met monthly for a large residential portfolio.
  • Responsible for the entire collection process (start to end).
  • Staff management - provide leadership and guidance to the collection team members. (Approximately 8 staff members)
  • Ensuring each collection team member remains motivated, focused, and meets monthly targets.
  • Quarterly staff performance monitoring and KPIs
  • Review credit control notes weekly and access work quality and ensure follow-ups are done.
  • Strategic understanding, ability to provide input and guidance onto each funds collection plan.
  • Liaising with tenants and other internal teams to resolve queries if necessary.
  • Monitoring of Debit orders status and daily updates.
  • Monthly TransUnion Tenant updates and blacklisting.
  • Assist in preparation of arrear reports for asset management meetings and ensure that credit control notes are updated and accurate on the system.
  • Organizing and scheduling collection meetings with asset management.
  • Assist in preparation of arrears and collections reports daily.
  • Liaise with external debt collectors on handed over accounts.
  • Check and verify collection invoices before handing over to finance for payment.
  • Strategic Work
  • 1. Oversee all debtors process within the business while ensuring adequate financial and operational governances and controls are in place to protect the interests of the business and its clients.
  • 2. Ensure that suitable systems and process exist within the debtor’s department.
  • 3. Where necessary assist in the development of new or improved systems and processes.
  • 4. Assist with systems development and administration.
  • Tactical Work
  • 1. To ensure that reliable, accurate and clear rent statements are promptly distributed to all tenants monthly on the 25th.
  • 2. To ensure that all billing data is correctly maintained, including fixed charges and monthly charges.
  • 3. To maintain all leases and ensure that these are correctly captured and filed. To inform and take corrective action of leases are not being properly completed.
  • 4. Ensure that new leases are loaded with the correct existing recoveries for the respective building.
  • 5. To oversee the verification and import of the monthly municipal recoveries file, and to ensure that the details provided and billed are reasonable, correct, and complete.
  • 6. To ensure that all tenants in occupation are correctly being billed for rent and all other services.
  • 7. To ensure that tenants are promptly informed of matters relating to billing, including rent increases, new charges, or other matters affecting some or all tenants.
  • 8. To investigate tenant account queries, pass adjusting entries only when convinced there has been an error, and to ensure that tenants are informed of adjustments passed.
  • 9. To ensure the trust account is always fully reconciled and that a shortfall never exists. To take all steps necessary to ensure that a trust account shortfall is not allowed to arise.
  • 10. To identify and investigate any buildings/clients with negative trust balances and institute immediate corrective action and alert management to the situation, how it arose, and the corrective action taken.
  • 11. To review rent statements being sent to clients and to ensure that these are in a correct format, easily understood, and correct in terms of all landlords’ legal details and requirements.
  • 12. To reconcile rental income from month to month to ensure that all monthly changes are fully explained and justifiable.
  • 13. To identify any tenants with no charges for sewer or refuse and ensure these are corrected.
  • 14. To ensure that buildings with water charges, all tenants are charged for water on an ongoing basis.
  • 15. To ensure that security charges are consistently charged in each building where appropriate, and to update security charges as necessary. This to be done in consultation with portfolio managers.
  • 16. To review all owner’s statements and ensure that the format is good, charges etc. look reasonable, and that all legal details and requirements are correct.
  • 17. To ensure the correct billing and recovery of bank charges, both in reimbursement to the trust account and as a charge to tenants in the following month.
  • 18. To alert management to any legal or other risks identified in the billing process.
  • 19. To act as system administrator on the billing system, and to maintain the integrity of the system by monitoring activity and controlling user access to the system.
  • 20. To develop and enhance the billing system or its internal processes as necessary to ensure that the system provides accurate rent statements, owners statements, and other reporting.
  • 21. Review all unallocated receipts, reconcile movements from month to month and identify/investigate as appropriate.
  • 22. Make sure that all billing statements are delivered to the buildings and units.
  • 23. Police all incoming leases to make sure that they comply with policies and that the portfolio managers have signed all leases. Alert portfolio managers if there are any issues.
  • 24. Ensure allocation of proof of payments from credit controllers within 48 hours.
  • 25. Collate mass tenant communication when necessary.
  • 26. Ensure rent increases loaded on the billing system reconcile with the letter delivered to tenants.

Accountant

INTERNATIONAL HOUSING SOLUTIONS PROPERTY MANAGEMENT
11.2015 - 03.2018
  • Responsibilities: Operational Functions
  • Prepare accrual monthly schedules
  • Raise monthly accruals
  • Calculate monthly deposit transfers
  • Monthly deposit reports
  • Assist with ad hoc functions
  • Responsibilities: Financial Functions
  • Loading of vendor payments.
  • Sort, capture, reconcile and pay all municipal accounts
  • Follow – up with various Billing queries municipal, rebills and attending disconnection notices.
  • Upload and process bank statements
  • Prepare monthly bank recons
  • Manage daily cash between current and savings account
  • Journalise monthly bond interest and process bond payments
  • Prepare bond amortisation tables
  • Journalise shareholder loans and interest
  • Journalise entity accruals
  • Prepare monthly rental income recons
  • Prepare monthly balance sheet recons
  • Prepare Vat returns
  • Assist with yearly tax return submissions
  • Liaise with auditors during year-end audit
  • Assist with any ad hoc function
  • Reason for Leaving – Promoted to Senior Billing Manager

Finance Officer

ENGINEEREX (PTY) LTD
04.2014 - 07.2015
  • Cashbook
  • Processing & reconciliations of all cashbooks and petty cash
  • Providing Cash Flows statements monthly
  • Debtors
  • Managing and controlling debtors age analysis
  • Month end balancing & reconciliations
  • Invoicing
  • Dealing with customer account queries daily
  • Engaging on overdue accounts
  • Statements
  • Collections on overdue accounts
  • Creditors
  • Processing and reconciling creditors
  • Preparing monthly creditors for payment
  • Loading of creditor payments and authorizing.
  • Payroll
  • Medical aid administration
  • Completing salary run monthly.
  • Maintaining and managing annual leave, sick leave & staff loans
  • Monthly
  • Submitting VAT/PAYE/UIF/IRP5 returns via e-filing and deal with any if any tax related queries.
  • Preparation of figures for management accounts
  • Reconciling staff loan accounts
  • Cash flow projection and reporting on all project costs
  • Updating and maintaining the asset register.
  • Reason for Leaving – Company Financially unstable.

Junior Bookkeeper (Settlements and Balancing)

PAYCORP GROUP (PTY) LTD
02.2013 - 04.2014
  • Cashbook
  • Processing of Debtor and non-Debtor related cashbooks and recons
  • Debtors
  • Managing and controlling debtors age analysis
  • Month end balancing & reconciliations for various departments
  • Invoicing, credit, and debit notes
  • Dealing with customer account queries daily
  • Statements
  • Month end balancing & reconciliations
  • Processing journals to write off bad debts, billing instructions and ensuring that debtors are loaded correctly on the system and under the correct deal type.
  • Correct any discrepancies arising from deal types and escalations.
  • Stock
  • Processing monthly journals to write off any obsolete, scrap or shortages in stock.
  • Assist the director in processing month end journals.
  • Inter-company
  • Capturing and balancing all transactions related to inter-company accounts.
  • Ensuring that each divisional manager receives loan accounts and supporting documents on time.
  • Ensure that all loan accounts balance at month end, interest is calculated correctly, and all supporting documents are loaded on the finance drive available for scrutiny at any time.
  • Communicate effectively with all departments and various regions and assist in all debtor related queries.
  • Reason for Leaving – Career Growth and development.

Head of Department Finance and Administration

CELTIDAL HOMEOWNERS’ ASSOCIATION
09.2012 - 01.2013
  • All bookkeeping functions from source document to Financial Statements
  • Management
  • Developing Financial Control policies and procedures implement and maintain them to ensure financial stability and accurate record keeping.
  • Effectively managing financial and administrative personnel - ensuring that performance indicators are measured, and corrective developmental action is taken where required.
  • Assisting the GM to perform budget reviews and with coordination of the annual budgeting process.
  • Helping to install appropriate measures and procedures to ensure that the Company’s procurement process is effective, efficient, and economical.
  • Reason for Leaving – Homeowners Association with limited career growth prospects.

Bookkeeper

CELTIDAL HOMEOWNERS’ ASSOCIATION
12.2011 - 08.2012
  • Cashbook
  • Processing all financial entries via Pastel from source documentation, including cash books, petty cash and prepare monthly management reports.
  • Debtors
  • Following up on outstanding resident’s accounts.
  • Processing all monthly levy roll and ensuring that the billing process is accurate, and resident’s information is updated timely and accurately.
  • Account reconciliations
  • Attend to resident’s account queries and ensure that they are resolved with speed and accuracy
  • Manage accounts age analysis and hand over accounts overdue.
  • Budgets
  • Prepare Budget vs Actual report monthly.
  • Ensuring that budgets are set, met, and reported on.
  • Competencies
  • Building and maintaining positive relationships with residents.
  • Audit
  • Prepare audit pack.
  • Assist Auditors in performing of audits and ensure that all audit queries are addressed with speed and accuracy.
  • Assets
  • Maintain the asset register and ensure the depreciation is raised monthly.
  • Reason for Leaving – Homeowners Association with limited career growth prospects.

External Finance Trainee Accountant

POWERHOUSE FINANCIAL SOLUTIONS (PTY) LTD
09.2010 - 12.2011
  • Cashbook
  • Processing of cashbook for various clients and perform recons weekly/monthly.
  • Petty cash processing
  • Daily cash-up balancing and checking.
  • Debtor
  • Managing debtors age analysis and forward to relevant client monthly.
  • Any billing as instructed by clients.
  • Creditors
  • Managing creditors accounts, prepare recons and handling any payment queries on behalf of clients.
  • Reports
  • Ensuring that clients receive reports on time and resolving any queries that may arise.
  • Training
  • Attend all SAIPA related training and complete all assignments, tests and evaluations successfully.
  • Tax
  • Check and print the input-output report (Pastel) and furbish to the Tax departments for all clients under your portfolio.
  • My client portfolio
  • Nandos Kosher
  • Troyeville Hotel
  • Just bay marketing and Powerhouse Appointment
  • Reason for Leaving – Company closed.

Work-Readiness Program

GUARANTEE TRUST CORPORATE SUPPORT SOLUTIONS (PTY) LTD
02.2010 - 07.2010
  • Training Scope.
  • The training is designed to give students practical work experience in an accounting environment, all the bookkeeping and tax that an article clerk would do in their first year of articles is covered including life skills training.
  • Candidates are then placed in accounting firms to commence their 3-year Articles.

Business/Bulk Teller

FIRST NATIONAL BANK
08.2007 - 02.2009
  • Responsibilities: Error free and speedy capturing of customer’s transaction (deposits, withdrawals, transfers) Accuracy in handling large sums of cash and balancing.
  • Efficient and able to interact with customers.
  • Leads generation.
  • Collection and distribution of money within the branch.
  • Process inter-branch transactions and update the treasury book.
  • Ensure excellent customer service and ensure customer retention.
  • Print Bank Statement.
  • Smart Spend-Consultant
  • Capture applications for loans, funeral covers, and law on call policies for customers.
  • Make follow-ups on behalf of customers.
  • Handle queries.
  • Advice the customer accordingly.
  • Check and verify all FICA documents.
  • Excellent service and support to all customers.
  • Reason for Leaving – Study full time (BTech Degree)

Education

Matric -

Bedfordview High School

Post Graduate Diploma - Management

Regent Business School

B-Tech Degree - Internal Auditing

Vaal University of Technology
01.2009

National Diploma - Internal Auditing

Vaal University of Technology
01.2007

Skills

    KEY COMPETENCIES AND SOFTWARE SKILLS

  • Customer service excellence
  • Team leadership
  • Problem-solving
  • Training and mentoring
  • Decision-making
  • Customer engagement
  • Goals and performance
  • Loss prevention
  • Conflict de-escalation
  • Conflict de-escalation
  • Management accounts
  • Staff hiring and retention
  • Employee performance evaluation
  • Strategies and goals
  • Adaptability and flexibility
  • Workplace safety awareness
  • MS Word
  • MS Excel
  • MS Outlook
  • Sage Pastel
  • MRI/MDA Property Management/Accounting System

Accomplishments

  • Supervised team of 17 staff members across South Africa, Namibia and Botswana.
  • Promoted from Accountant to Senior Billing Manager.
  • Promoted from Senior Billing Manager to Senior Manager Billing and Collection.

Interior Design

Assisting Family and friends with interior design, furniture shopping and ultimately turning their houses into homes.

Timeline

Head of Department (Billing /Customer Service/Deposit Refunds/Lease Admin and Vetting /Office Management)

HOUSS RENTALS
10.2024

Senior Billing and Collections Manager

INTERNATIONAL HOUSING SOLUTIONS PROPERTY MANAGEMENT
04.2021 - 09.2024

Accountant

INTERNATIONAL HOUSING SOLUTIONS PROPERTY MANAGEMENT
11.2015 - 03.2018

Finance Officer

ENGINEEREX (PTY) LTD
04.2014 - 07.2015

Junior Bookkeeper (Settlements and Balancing)

PAYCORP GROUP (PTY) LTD
02.2013 - 04.2014

Head of Department Finance and Administration

CELTIDAL HOMEOWNERS’ ASSOCIATION
09.2012 - 01.2013

Bookkeeper

CELTIDAL HOMEOWNERS’ ASSOCIATION
12.2011 - 08.2012

External Finance Trainee Accountant

POWERHOUSE FINANCIAL SOLUTIONS (PTY) LTD
09.2010 - 12.2011

Work-Readiness Program

GUARANTEE TRUST CORPORATE SUPPORT SOLUTIONS (PTY) LTD
02.2010 - 07.2010

Business/Bulk Teller

FIRST NATIONAL BANK
08.2007 - 02.2009

Post Graduate Diploma - Management

Regent Business School

B-Tech Degree - Internal Auditing

Vaal University of Technology

National Diploma - Internal Auditing

Vaal University of Technology

Matric -

Bedfordview High School

Similar Profiles

CREATE PROFILE
Lena Maseko