Lelethu Aviwe Ntsevu

Work History

ANEW HOTEL HATFIELD

Pretoria

04.2022 - Current

Welcome guests and provide them with exceptional customer service.
Assist guests to check-in or out timeously
Respond to queries telephonically, in person or via email.
Assist guests with their overnight requests including balance accounts from the day Shift.
Generate invoices and oversee wake-up calls.
Maintained clean and orderly reception area to impress and welcome visitors.
Captured and processed client information, entering data into online systems for wider company use.
Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Collaborated effectively with customers and staff to maintain smooth-running company operations.
Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Helped to enforce policies and procedures, proactively addressing issues with management.
Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.

THE VENUE SUMMIT PLACE

Pretoria

02.2019 - 12.2021

Provide exceptional customer service
Fold napkins and prepare silverware sets for host station
Delivered quality food and beverage service to over 150 guests per shift.
Maintained safe hygiene and food handling standards for full compliance.
Coordinated team members to take, serve and clear orders accurately and promptly.
Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Maintained brand image by keeping neat personal appearance.
Greeted and seated guests to establish prompt, high quality service.
Greeted new customers, answered initial questions and took drink orders.

City Lodge Bloemfontein

Bloemfontein

07.2018 - 01.2019

Work at the banqueting department as a waitress( obtain customer`s orders and provide customers with their orders)
Perform bartending duties (mix drinks or alcoholic beverages )
Provide exceptional customer service
Reason for leaving Obtained a career advancement opportunity
Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
Reported maintenance issues to housekeeping status board.
Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.

SHERATON HOTEL

Pretoria

02.2017 - 07.2017

Receieved incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
Negotiated rates and upsold rooms to increase occupancy and maximise revenue.
Addressed overbooking on specific room types, working with customers to adjust accommodations.
Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
Reviewed and validated parking charges and coordinated valet services for registered guests.
Assisted customers with finding favourable rates for desired reservation dates, times and locations.