Lelethu Aviwe Ntsevu
Receptionist
Pretoria
Summary
Goal-driven Receptionist with strong background in managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Receptionist / Night Audit
ANEW HOTEL HATFIELD
Pretoria
04.2022 - Current
- Welcome guests and provide them with exceptional customer service.
- Assist guests to check-in or out timeously
- Respond to queries telephonically, in person or via email.
- Assist guests with their overnight requests including balance accounts from the day Shift.
- Generate invoices and oversee wake-up calls.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Captured and processed client information, entering data into online systems for wider company use.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
WAITRESS
THE VENUE SUMMIT PLACE
Pretoria
02.2019 - 12.2021
- Provide exceptional customer service
- Fold napkins and prepare silverware sets for host station
- Delivered quality food and beverage service to over 150 guests per shift.
- Maintained safe hygiene and food handling standards for full compliance.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Maintained brand image by keeping neat personal appearance.
- Greeted and seated guests to establish prompt, high quality service.
- Greeted new customers, answered initial questions and took drink orders.
HOUSEKEEPER, WAITRESS AND RECEPTIONIST - CITY
City Lodge Bloemfontein
Bloemfontein
07.2018 - 01.2019
- Work at the banqueting department as a waitress( obtain customer`s orders and provide customers with their orders)
- Perform bartending duties (mix drinks or alcoholic beverages )
- Provide exceptional customer service
- Reason for leaving Obtained a career advancement opportunity
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
- Reported maintenance issues to housekeeping status board.
- Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
Reservations Agent
SHERATON HOTEL
Pretoria
02.2017 - 07.2017
- Receieved incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Negotiated rates and upsold rooms to increase occupancy and maximise revenue.
- Addressed overbooking on specific room types, working with customers to adjust accommodations.
- Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
- Reviewed and validated parking charges and coordinated valet services for registered guests.
- Assisted customers with finding favourable rates for desired reservation dates, times and locations.
Education
Diploma - Hospitality Management
Senior Certificate -
Skills
Multi-line telephone skillsOpen and clear communicatorDetail-orientatedGreeting customersOffice adminMultitasking and prioritisationFriendly customer ServiceFile maintenanceMultitasking abilityCall handlingResolving conflictMicrosoft Office (Word, Excel, Outlook, PowerPoint) Internet Explorer, MozillaFirefox, Google Meet/Hangouts, Zoom, Skype, Microsoft Teams, SlackCompetent in using hospitality machineryHold exceptional physical stamina (able to stand for long periods)Able to perform heavy liftingExcel when working under pressureExcel when working individually or as part of a groupPossess an advanced clerical support competencyAble to utilize resources adequatelyEnsure customer satisfactionProfession and agile employee able to learn new skills quicklyAttentive and focused on ensuring customer or client satisfaction
Additional Information
- Citizenship South African Residential Area Pretoria (, Open to relocate, )
Certification
Drivers Licence C1
Timeline
Receptionist / Night Audit - ANEW HOTEL HATFIELD
04.2022 - Current
WAITRESS - THE VENUE SUMMIT PLACE
02.2019 - 12.2021
HOUSEKEEPER, WAITRESS AND RECEPTIONIST - CITY - City Lodge Bloemfontein
07.2018 - 01.2019
Reservations Agent - SHERATON HOTEL
02.2017 - 07.2017
Tshwane University of Technology - Diploma, Hospitality Management
Ixopo Little Flower Secondary School - Senior Certificate,