Lelethu Xeketwana
24 Roger's Street, O'Kennedyville, Tygervalley, Cape Town
Summary
Operations team leader with a proven ability to build cohesive teams and enhance collaboration. Expertise in delivering outstanding customer service through effective complaint resolution strategies. Skilled in process optimization to improve operational performance and efficiency. Demonstrated problem-solving capabilities and adaptability to new challenges, driving team success and seamless operations.
Overview
5
5
years of professional experience
Work History
Operations Team leader
Concentrix South Africa (Pty) Ltd
10.2023 - Current
Customer service representative
Capita SA
03.2023 - 07.2023
Senior Associate
WNS Global Pty Ltd
06.2021 - 04.2022
Education
National Senior Certificate -
Cape Town High School
Cape Town01.2020
Skills
- Active listening
- Customer service and support
- Team building and collaboration
- Project management
- Process optimization
- Customer relationship management
- Sales strategies and techniques
- CRM software proficiency
- Time management
- Effective communication skills
- Complaint resolution
- Microsoft Office suite
- Live chat support
Websites, Portfolios and Profiles
https://www.linkedin.com/in/lelethu-xeketwana-39b873207
References
- Moegamat Brown, 0613362308, Team leader
- Igshaan Jakoet, 0832091838, Operations Manager
Timeline
Operations Team leader
Concentrix South Africa (Pty) Ltd
10.2023 - Current
Customer service representative
Capita SA
03.2023 - 07.2023
Senior Associate
WNS Global Pty Ltd
06.2021 - 04.2022
National Senior Certificate -
Cape Town High School