Lelethu Magoloza
Alberton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Freelance Transcriber
Rev.com
02.2021 - Current
- Transcribed audio recordings into written text.
- Fact-checking, ensuring that all information is correct.
- Delivered high-quality transcripts with attention to detail and thorough proofreading.
Customer Service Representative
NuDebt Management
09.2023 - 11.2024
- Maintained customer accounts and recorded account information.
- Resolved customer complaints with empathy, referring customers to senior staff when needed.
- Collected customer feedback.
- Responded to customer requests for products, services, and company information.
- Handled inquiries via email and chat.
Education
GitLab
San FranciscoHigh School Diploma -
Tiisetsong Secondary
Johannesburg, South Africa12-2013
Skills
- Adaptability
- Attention to detail
- Digital Literacy
- Interpersonal Communication
- Listening skills
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Sotho
Advanced (C1)
Timeline
Customer Service Representative
NuDebt Management
09.2023 - 11.2024
Freelance Transcriber
Rev.com
02.2021 - Current
GitLab
High School Diploma -
Tiisetsong Secondary
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