Lelanie De Wet
Branch Administrator
Klein Brak River
Summary
I am a dynamic Branch Administrator with 10 years of experience working for both small and large companies. Adept in verifying data, compiling information and creating detailed reports. I am well organized and manage my time effectively by focusing on priorities and results. I have a positive can do attitude and are calm under pressure, with attention to detail and superior knowledge of the customer service industry.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Stock & Operations Administrator
Ring A Nerd
03.2024 - Current
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Evaluated current operational practices and suggested improvement strategies.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Performed inventory control, such as counting, and stocking merchandise.
- Received new stock and input values into computer system.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
Accounts Assistant
Comx Networks
11.2023 - 03.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
Branch Administrator
Route Networks
08.2022 - 11.2023
- Served as a dedicated Office Administrator in a fast-paced office
- Maintained office supplies and scheduled orders from appropriate ISP's
- Managed calendar for multiple staff members
- Scheduling client installations
- Answered and screened incoming calls
- Brought forth a strong attention to detail and precision
- Maintained adequate stock of necessary equipment
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Worked in accordance with company values to achieve future goals
- Executed superior planning skills
- Utilized superior data visualization and data management skills
- Provided superior customer service to clients by addressing all questions and concerns
- Planned and managed meetings and maintenance to support company efforts
- Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner
- Known as the 'go-to person' for all departments including Technician Support, ISP's queries, Client billing and Management
Artist (Sculpting & Modelling)
Klei-delik
10.2019 - Current
- Followed detailed directions for commissioned pieces
- Developed art and design concepts
- Transformed ideas into high-quality polymer clay sculptures to fulfill client requests
- Generated design and model creation time estimates when needed
Sales Representative
Toshiba Goldfields / Quality Stationers
04.2017 - 10.2019
- Educated customers on company products and offerings
- Demonstrated advanced organizational and communication skills
- Worked well in a fast-paced environment
- Responsible for maintaining good relationships with a large customer base
- Worked well with colleagues to ensure optimal productivity
- Keeps management informed by submitting activity and results reports, such as daily call reports
- (FINCON)
- Helped to increase customer return rates by providing excellent customer service
- Re-Activation of dormant accounts
- Meeting or exceeding sales goals
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Monitored sales and feedback from customers
- Monitoring of customer back orders and advice expected delivery time
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
Sales Representative / Key Account Manager
Bidvest Waltons
04.2012 - 04.2017
- Chasing and achieving monthly budget
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Monitored sales and feedback from customers
- Answered customer queries and concerns to the best of my ability
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them
- Responsible for maintaining good relationships with a large customer base
- Worked well with colleagues to ensure optimal productivity
- Keeps management informed by submitting activity and results reports, such as daily call reports
- (AXAPTA)
- Helped to increase customer return rates by providing excellent customer service
- Re-Activation of dormant accounts
- Monitoring of customer back orders and advice expected delivery time
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
Branch Administrator
Bidvest Waltons
04.2011 - 03.2012
- Maintained office supplies and scheduled orders from appropriate vendors
- Processing bank deposits
- Maintain and document all expenses from the petty cash
- Health & Safety
- Front office management
- Oversaw finances, expenses, and billing
- Created invoices as well as billing to submit to clients
- Provided strategic administrative and development support
- Exercised adaptability and excellent problem-solving skills
- Established communications standards, processes, and protocols
- Serving as primary point of contact, including responding to inquiries and information requested made by telephone, email or in person
- Performing a variety of clerical duties to include answering multi-line phone, screening calls, taking messages, data entry, typing and filing
- Stock Management
- Daily Cash-up
- Inter-branch transfers, stock receiving and dispatching
- Preparing and processing the sales orders, requisitions and purchase orders for supplies
Branch Manager
Movie Connection
09.2007 - 03.2011
Store Manager
Mr. Video
10.2005 - 07.2007
POS / Store Supervisor
Mr. Video
01.2004 - 09.2005
Education
Grade 12 -
Wessel Maree Hoërskool
01.1999 - 12.2003
1 Million Gross Profit Club - undefined
Bidvest Waltons
01.2016 - 12.2016
Skills
- Problem Solving
- Time Management
- Computer Skills
- Customer Service
- Ability to Work in a Team
- Microsoft Office
- Communication Skills
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
Personal Information
- Date of Birth: 04/02/85
- Driving License: Code 08
Timeline
Stock & Operations Administrator
Ring A Nerd
03.2024 - Current
Accounts Assistant
Comx Networks
11.2023 - 03.2024
Branch Administrator
Route Networks
08.2022 - 11.2023
Artist (Sculpting & Modelling)
Klei-delik
10.2019 - Current
Sales Representative
Toshiba Goldfields / Quality Stationers
04.2017 - 10.2019
1 Million Gross Profit Club - undefined
Bidvest Waltons
01.2016 - 12.2016
Sales Representative / Key Account Manager
Bidvest Waltons
04.2012 - 04.2017
Branch Administrator
Bidvest Waltons
04.2011 - 03.2012
Branch Manager
Movie Connection
09.2007 - 03.2011
Store Manager
Mr. Video
10.2005 - 07.2007
POS / Store Supervisor
Mr. Video
01.2004 - 09.2005
Grade 12 -
Wessel Maree Hoërskool
01.1999 - 12.2003
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