Microsoft Office
Lelane Keates
Personal Assistant
Johannesburg
Summary
Dedicated Personal Assistant with excellent experience in various industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Assistant serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
8
8
Certificates
2
2
Languages
Work History
Personal Assistant
JFS Housing
Randburg
05.2008 - Current
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Arranged domestic and international travel plans and itineraries.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Used discretion when handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Sourced and ordered office equipment and supplies.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
- Organized and attended meetings and compiled related documents and reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
Sales Representative/Office Assistant/Admin Clerk
HEAT KING t/a HEATWAVE
Randburg
05.2006 - 05.2008
- Increased sales by offering advice on purchases and promoting additional products.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Documented customer interactions using SalesForce to capture data in processing system.
- Expanded customer base and boosted profit within product line.
- Ordering/Receiving/Reconciling of stock
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Designed print ads
- Dispatching of workers managing daily work schedule – scheduling/confirming of work going out
- Debtors/Creditors
Sales Representative /Retail Business Owner
SHAMINA SHAWENA
Witfield
06.2004 - 12.2005
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Enhanced marketing and sales strategies to increase sales.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Organized sales paperwork.
- Implemented brand marketing and sales campaigns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Minimized process lags through strategic sourcing and customer expectation management.
- Expanded customer base and boosted profit within product line.
- Determined problem areas and resolved issues related to product line with customers.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Documented customer interactions and sales manually.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Representative
SAVE ON
Spartan
03.2003 - 06.2004
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to sales products.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable customers.
- Created strategies to develop and expand sales of products to existing customer base.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Automated contact management system, resulting in better client organization and goal alignment.
- Expanded customer base and boosted profit within product line.
Owner/Manager
Lucky Dukes Sports Bar
Boksburg
07.2000 - 12.2002
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained up-to-date administrative records to monitor operational conditions.
- Trained and motivated employees to perform daily business functions.
- Aligned branding initiatives and sales strategies with client goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Created and monitored promotional approaches to increase sales and profit levels.
- Evaluated suppliers to maintain cost controls and improve operations.
- Optimized team hiring, training and performance.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Recruited, hired and trained initial personnel, working to establish key internal functions.
Event Coordinator
JAVELIN INTERNATIONAL
Rivonia / Woodmead
07.1997 - 12.1999
- Consulted with customers to determine objectives and requirements for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Coordinated florists, photographers and musicians during for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Organized, coordinated and deployed all events while focusing on delivering superior customer service.
- Coordinated schedules and timelines for events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Developed post-event reports to determine effectiveness of each event.
- Inspected event facilities to confirm conformance to customer requirements.
- Managed event logistics and operations.
- Hired, trained and supervised volunteers and support staff required for events.
Personal Assistant / Secretary
THE AGENCY FOR ADVERTISING AND MARKETING
Rivonia
01.1997 - 04.1997
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Served as point of contact between clients and managerial staff.
- Used discretion when handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Personal Assistant
SABC
Johannesburg
01.1992 - 09.1997
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Used discretion when handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Sourced and ordered office equipment and supplies.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
HR Assistant
French Bank of South Africa
Johannesburg
09.1989 - 12.1991
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Supported coordination of benefits open enrollment activities and process.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Administration Assistant
NOLA INDUSTRIES, SABC
Johannesburg
01.1987 - 12.1988
- Holiday Work as a student
Education
High School Diploma -
GOUDRAND HOëRSKOOL
RANDFONTEIN, SOUTH AFRICA 01.1986 - 12.1987
High School Diploma -
RANDFONTEIN TECHNICAL COLLEGE
Randfontein 01.1988 - 07.1989
Skills
Meeting planning
Travel administration
Filing and data archiving
Errands
Executive presentations
Relationship/team building
Multi-line phone proficiency
Strong problem solver
Advanced interpersonal skills
Staff collaboration
Time management
Travel coordination
Advanced MS Office Suite
Administrative support
Operations support
Schedule Management
Project planning
Professional and mature
Microsoft Office proficiency
Meticulous attention to detail
Commitment to quality and service
Accomplishments
- Worked as a Personal Assistant to Dirctors for more than 25 years.
Certification
LELANé HELEEN
Software
Corel Draw
Gimp
Firfox
Interests
Cooking
Oranizing
Creative
Multitasking
Extrovert
Organised
Professional
Loyal
Accurante
Timeline
Personal Assistant
JFS Housing
05.2008 - Current
Sales Representative/Office Assistant/Admin Clerk
HEAT KING t/a HEATWAVE
05.2006 - 05.2008
Sales Representative /Retail Business Owner
SHAMINA SHAWENA
06.2004 - 12.2005
Sales Representative
SAVE ON
03.2003 - 06.2004
Owner/Manager
Lucky Dukes Sports Bar
07.2000 - 12.2002
Event Coordinator
JAVELIN INTERNATIONAL
07.1997 - 12.1999
Personal Assistant / Secretary
THE AGENCY FOR ADVERTISING AND MARKETING
01.1997 - 04.1997
Personal Assistant
SABC
01.1992 - 09.1997
HR Assistant
French Bank of South Africa
09.1989 - 12.1991
High School Diploma -
RANDFONTEIN TECHNICAL COLLEGE
01.1988 - 07.1989
Administration Assistant
NOLA INDUSTRIES, SABC
01.1987 - 12.1988
High School Diploma -
GOUDRAND HOëRSKOOL
01.1986 - 12.1987