Excel
Lekgomo Stanley Sekgobela
Customer Service & Administration
Johannesburg
Summary
Dynamic Customer Consultant & Administrator with a proven track record of exceeding expectations in client satisfaction and administrative support. Expert in navigating complex customer interactions with empathy and persuasive communication, ensuring optimal outcomes for both clients and the organization. Adept at managing high-pressure situations with grace and resilience, backed by strong organizational and multitasking abilities. Passionate about continuous personal growth, with a unique blend of sales acumen and culinary creativity, bringing a holistic approach to customer service and business operations.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Debt Controller (Temp Contract)
DIAMOND CLUB THE ROYAL LIFESTYLE
Centurion
03.2023 - 06.2023
- Explaining company products and up selling where necessary
- Setting up the terms of credit for new clients as well as Negotiating payment plans
- Managing the collection of all payments and debts
- Responding to client inquiries, confirming delivery of products and Processing invoices
- Liaising with customers and the sales team.
Floor Store Consultant (Fixed Term Contract)
SKIPPER BAR
Giyani
11.2018 - 02.2019
- Build and maintain relationships with clients, and create compelling sales pitches
- Sell the company's products and services
- Complete all paper work relating to a sale
- Perform research on the competition's services
- Reach out to potential clients to inform them about the company's products and services
- Assist customers in their full buying decisions.
Internet Café Consultant
NYIKO'S INTERNET CAFÉ
Giyani
06.2018 - 11.2018
- Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe and all software that are being used in the cyber cafe
- Provide services such as typing, printing, downloading and all other operations provided by the cafe
- Troubleshoots different kinds of computer programs, hardware and software problems
- Keep accurate records of logs and inventories of the shop.
Education
National Senior Certificate (Grade 12) - undefined
Risinga Secondary School
Skills
Persuasive Speaking Skills
Personal Information
ID Number: 990218 5261 086
Software
Word
PowerPoint
Access
Outlook
Languages
English
Bilingual or Proficient (C2)
Tsonga
Bilingual or Proficient (C2)
Sepedi
Advanced (C1)
Zulu
Intermediate (B1)
Tshivenda
Elementary (A2)
Certification
Microsoft Office 2010
Timeline
Microsoft Office 2010
09-2024
Diploma in Business Administration
08-2024
Administrative Support
08-2024
Debt Controller (Temp Contract)
DIAMOND CLUB THE ROYAL LIFESTYLE
03.2023 - 06.2023
Floor Store Consultant (Fixed Term Contract)
SKIPPER BAR
11.2018 - 02.2019
Internet Café Consultant
NYIKO'S INTERNET CAFÉ
06.2018 - 11.2018
National Senior Certificate (Grade 12) - undefined
Risinga Secondary School
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