Lekganyane Enos Maponya

• Maintaining a consistent pipeline of qualified leads.

• Developed business pipeline using cold and warm techniques.

• Building relationships with potential clients and partners through networking, outreach, and marketing efforts.

• Working hand in hand with all BMW, MINI, and BMW Motorrad dealerships.

• Discussing Motorplan options with customers.

• Assisting customers with trade-in evaluation and finance options.

• Arranging test drives for customers.

• Analyzing market trends and competitor activities to inform business decisions.

• Developing and implementing strategies to increase sales and revenue growth.

• Collaborating with cross-functional teams, including marketing, sales, and product development, to drive new business initiatives.

• Attending industry events and conferences to generate leads and stay up to date on industry trends.

• Negotiating contracts and agreements with clients and partners.

• Maintaining a strong understanding of the organization’s products or services and effectively communicating their value proposition to potential clients.

• Tracking and reporting on sales and business development activities to internal stakeholders.

• Negotiated contracts and closed sales with new and existing clients.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.
• Opened over 900 new accounts, exceeding goals 130%+.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Exceeded target individual average revenue goals year over year.

• Reviewed 50 accounts per day that were behind on payment to decide appropriate action.
• Collect money in arrears or alienated assets from clients in an assertive and professional manner.
• Ensuring every effort is made to rehabilitate accounts before assets are repossessed.
• Strive toward an ideal outcome of the tracing process by re-arranging payment agreements, informing clients that failure to settle the matter amiably will demand further repossession actions as per the Debtors Act.
• Street-wise - in building networks on the ground and have a sound knowledge of the geographical area to allow for effective, quick tracing of people and goods in a diplomatic and sometimes covert manner.
• Optimise work through the application of learning experiences.
• Delivers customer service through adherence to quality service standards.
• Contributes to cost efficiencies.
• Analyses work and makes proactive suggestions to improve the quality of processes and customer service.
• Ensures operational excellence through the delivery of work processes according to defined quality standards.
• Contributes to teamwork.
• Achieves targets within legislated deadlines.
• Ensures that business processes comply with the applicable regulations and legislations.
• Performs operational tasks and prepares regular reports to enable business analysis and decision making.
• Engages in activities for own development.
• Policing – Taking risks and accountability.
• Sheriff – working close for court order purposes and summons issuing.
• On road collections experience.

• Inbound and outbound calling using dialer and interaction desktop system.
• Sound relationships with external parties.
• Sound relationships with internal parties.
• Verify and update the database with correct client information.
• Receive and analyze queries Identify and negotiate appropriate action within delegation of authority.
• Follow up on payment arrangements not kept.
• Communicate payment demands, arrangements and consequences.
• Arrears collections on all WesBank,Toyota and Volkswagen vehicle loans customers.
• Used probing techniques to determine debtors' reasons for delinquency.
• Maintenance Section 129 process Management (Issue, Posting, Sheriff, Follow ups)
• Prepare Payments requests of various accounts.
• Working hand in hand with field agent to recovery vehicle in massive arrears.
• Maintained high volume of calls and met demands of busy and productive group.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
• Initiated repossession process or service disconnection upon failure of other collection methods.

• Receives loaded and validated deals, converts, and concludes the actual sale, and structures deals as per the clients' needs.
• Meets production targets (sales objectives), such as Rand Value, Non-interest Revenue, Value Added Products.
• Conversion of Approved New Business Applications, First Time Approval, Number of Outbound Calls/Productivity.
• Lead Management within agreed standards.
• Contributes to profitability and managing returns, and provides quotes within mandates, as predefined on the system.
• Prepares credit submissions for judgmental assessments.
• Manages teams within the context of defined processes, sets required performance parameters, and acts as a technical coach where required.
• Implements people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas.

• Worked closely with F&Is team to close off deals
• Work with all dealerships in the country to maximize profit.
• Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
• Conducted market research to identify customer needs and preferences.
• Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
• Tracked sales data to understand current trends and proactively capitalize on emerging opportunities.
• Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies.
• Grew business by generating new referrals and sustaining strong pipelines from existing partners.

• Monitor accounts on a daily basis.
• Identify outstanding accounts receivable.
• Investigate historical data for debts and bills.

• Take actions to encourage timely payments.
• Process payments and refunds.
• Monitor client payments using the internal core system and negotiate re-payment of shortfalls with clients.
• Provide correspondence regarding their accounts via SMS, e-mail, and letters.
• Monitor the firm’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches, and other tools to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Counseled debtors on payment options and arranged installment agreements.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Negotiated to collect balance in full.
• Used skip tracing and other techniques to locate debtors.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Balancing cash registers.
• Handling returns, exchanges and complaints.
• Answering phones as needed.
• Maintaining a safe and clean work environment.
• Promoting customer loyalty plans.
• Training and developing new cashiers.
• Helping fellow cashiers solve problems.
• Helping with stocking, cleaning and other duties as needed.