Leighanne Candice Green
Branch Supervisor - Banking
Vryheid
Summary
Motivated Banker, passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills
Overview
13
13
years of professional experience
6033
6033
years of post-secondary education
Work History
Branch Manger - Retail Banking [Estcourt]
African Bank Limited
06.2018 - 01.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Currently Branch Supervisor - African Bank Limited
- Role change due to Company restructure in 2021
- Role responsibilities remain as Branch Manager.
Customer Service - Retail Banking
First National Bank
02.2010 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
- Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
- Assisted customers in navigating online platforms for optimal user experiences, leading to increased engagement levels across digital channels.
- Boosted customer loyalty with personalized assistance and proactive problem-solving.
- Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
- Supported fellow team members during peak periods, providing additional resources for handling high-call volumes effectively without compromising service quality standards.
- Contributed to company growth by proactively identifying areas for process optimization within the department.
- Seamlessly adapted to changing business needs or priorities while remaining poised under pressure.
- Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
- Reduced wait times by effectively managing call queues and prioritizing urgent requests.
- Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Bank Telling and Cash handling.
Collections Counter Representative
First National Bank
12.2007 - 02.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained strong knowledge of company policies and procedures, promoting consistency in customer interactions.
- Exceeded monthly sales goals through upselling techniques and genuine interest in customer needs.
- Assisted customers in product selection, increasing sales and repeat business.
- Cross-Trained in other departments for maximum flexibility and coverage during peak times or employee absences.
- Handled cash registers accurately, minimizing discrepancies in daily reports.
- Streamlined payment processing for faster transactions, ensuring customer satisfaction.
Education
GRADE TWELVE (12) -
NATIONAL CERTIFICATE IN BANKING NQF 5 - FINANCIAL SERVICES
Milpark Business School
Pretoria, South Africa02-2010
LEADING IN THE FOURTH INDUSTRIAL REVOLUTION NQF 6 - Banking
GRADUATE INSTITUTE OF FINANCIAL SCIENCES
Inseta05-2021
REGULATORY EXAMINATION CERTIFICATE - REPRESENTATIVES
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Employee development
Team player
Customer relationships
Staff management
Team supervision
Cash handling expertise
Sales professional
Disabilities
NONE
Personal Information
- ID Number: 8310170200088
- Ethnicity: COLOURED
- Criminal Offences: NONE
- Date of Birth: 10/17/83
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Driving License: CODE 10
Timeline
Branch Manger - Retail Banking [Estcourt]
African Bank Limited
06.2018 - 01.2021
Customer Service - Retail Banking
First National Bank
02.2010 - 06.2018
Collections Counter Representative
First National Bank
12.2007 - 02.2010
REGULATORY EXAMINATION CERTIFICATE - REPRESENTATIVES
GRADE TWELVE (12) -
NATIONAL CERTIFICATE IN BANKING NQF 5 - FINANCIAL SERVICES
Milpark Business School
LEADING IN THE FOURTH INDUSTRIAL REVOLUTION NQF 6 - Banking
GRADUATE INSTITUTE OF FINANCIAL SCIENCES