Summary
Overview
Work History
Education
Skills
Disabilities
Personal Information
Timeline
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Leighanne Candice Green

Leighanne Candice Green

Branch Supervisor - Banking
Vryheid

Summary

Motivated Banker, passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills

Overview

13
13
years of professional experience
6033
6033
years of post-secondary education

Work History

Branch Manger - Retail Banking [Estcourt]

African Bank Limited
06.2018 - 01.2021
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Consulted customers to boost product sales and services.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Currently Branch Supervisor - African Bank Limited
  • Role change due to Company restructure in 2021
  • Role responsibilities remain as Branch Manager.

Customer Service - Retail Banking

First National Bank
02.2010 - 06.2018


  • Self-motivated, with a strong sense of personal responsibility.
  • Achieved consistent positive feedback from customers through empathetic listening and effective communication.
  • Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
  • Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.
  • Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
  • Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
  • Assisted customers in navigating online platforms for optimal user experiences, leading to increased engagement levels across digital channels.
  • Boosted customer loyalty with personalized assistance and proactive problem-solving.
  • Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
  • Supported fellow team members during peak periods, providing additional resources for handling high-call volumes effectively without compromising service quality standards.
  • Contributed to company growth by proactively identifying areas for process optimization within the department.
  • Seamlessly adapted to changing business needs or priorities while remaining poised under pressure.
  • Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
  • Reduced wait times by effectively managing call queues and prioritizing urgent requests.
  • Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Bank Telling and Cash handling.

Collections Counter Representative

First National Bank
12.2007 - 02.2010


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained strong knowledge of company policies and procedures, promoting consistency in customer interactions.
  • Exceeded monthly sales goals through upselling techniques and genuine interest in customer needs.
  • Assisted customers in product selection, increasing sales and repeat business.
  • Cross-Trained in other departments for maximum flexibility and coverage during peak times or employee absences.
  • Handled cash registers accurately, minimizing discrepancies in daily reports.
  • Streamlined payment processing for faster transactions, ensuring customer satisfaction.

Education

GRADE TWELVE (12) -

NATIONAL CERTIFICATE IN BANKING NQF 5 - FINANCIAL SERVICES

Milpark Business School
Pretoria, South Africa
02-2010

LEADING IN THE FOURTH INDUSTRIAL REVOLUTION NQF 6 - Banking

GRADUATE INSTITUTE OF FINANCIAL SCIENCES
Inseta
05-2021

REGULATORY EXAMINATION CERTIFICATE - REPRESENTATIVES

Skills

Customer service

Disabilities

NONE

Personal Information

  • ID Number: 8310170200088
  • Ethnicity: COLOURED
  • Criminal Offences: NONE
  • Date of Birth: 10/17/83
  • Gender: FEMALE
  • Nationality: SOUTH AFRICAN
  • Driving License: CODE 10

Timeline

Branch Manger - Retail Banking [Estcourt]

African Bank Limited
06.2018 - 01.2021

Customer Service - Retail Banking

First National Bank
02.2010 - 06.2018

Collections Counter Representative

First National Bank
12.2007 - 02.2010

REGULATORY EXAMINATION CERTIFICATE - REPRESENTATIVES

GRADE TWELVE (12) -

NATIONAL CERTIFICATE IN BANKING NQF 5 - FINANCIAL SERVICES

Milpark Business School

LEADING IN THE FOURTH INDUSTRIAL REVOLUTION NQF 6 - Banking

GRADUATE INSTITUTE OF FINANCIAL SCIENCES

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Leighanne Candice GreenBranch Supervisor - Banking