Summary
Overview
Work History
Education
Skills
Play Sports on the weekend and sometimes play at Jazz events
Timeline
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Leigh Kroutz

IT Technician
Cape Town

Summary

Dynamic IT Support Engineer with a proven track record at Makosi, enhancing system performance through proactive maintenance and effective troubleshooting. Skilled in software installation and remote support, I improved user satisfaction and reduced downtime by swiftly resolving technical issues. Committed to optimizing IT operations and fostering a secure computing environment.

Overview

3
3
years of professional experience

Work History

IT Support Engineer

Makosi
Cape Town
03.2024 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.

IT Technician

Maitland Middle School
Cape Town
11.2022 - 09.2023
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

Education

No Degree - BSc IT

Eduvos
Cape Town, South Africa
04.2001 -

High School Diploma -

Plumstead High
Cape Town
01.2014 -

Skills

Software installation

Help desk support

Network troubleshooting

Remote desktop support

System administration

Hardware diagnostics

Application support

VPN configuration

Desktop deployment

Patch management

Technical support

Remote support

Desktop support

Technical troubleshooting

Windows 10

Play Sports on the weekend and sometimes play at Jazz events

On the weekend, depending on the season I play soccer or cricket for King David FC and south peninsula cricket club. 


If im not playing sports then im making music with various groups on various Jazz stages or events as a guitarist.

Timeline

IT Support Engineer

Makosi
03.2024 - Current

IT Technician

Maitland Middle School
11.2022 - 09.2023

High School Diploma -

Plumstead High
01.2014 -

No Degree - BSc IT

Eduvos
04.2001 -

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Leigh KroutzIT Technician