Leigh Di Zio
UMhlanga, Durban
Summary
I am a highly passionate and skilled professional with over 12 years of Supply Chain experience, as well as additional experience in retail and customer service fields.
My career path through various sectors has afforded
me the opportunity to hone my operational skill set, employing a range of systems software.
My inter-personal communication skills and ability to translate potential risks and processes are well-served by my meticulous and detail-driven nature.
Overview
19
19
years of professional experience
Work History
Inventory Manager
Globepak
11.2016 - 09.2019
- Created and updated regular inventory reports and records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Analyzed inventory data to identify and address stock discrepancies.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Achieved operational efficiency by continuously maintaining and improving processes, systems, and procedures related to inventory management.
- Monitored inventory levels to confirm compliance with company policy.
- Minimized product obsolescence through proactive identification of slow-moving items and implementation of targeted sales strategies.
Inventory Controller
Ultimate Sports Nutrition
08.2012 - 04.2015
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
- Decreased stock discrepancies by regularly updating item master data to ensure proper classification and location assignments.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Maintained compliance with industry regulations related to inventory control and reporting requirements.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Customer Services Coordinator - Parts
International Game Technology, IGT
10.2009 - 02.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Operations Assistant
Hartmann
09.2006 - 10.2009
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Collaborated with other departments to foster smooth operation of daily processes.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
- Streamlined operations by implementing efficient inventory management systems.
- Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery of goods.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Retail Store Manager
Red Earth Cosmetics
01.2006 - 09.2006
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Submitted orders for new inventory.
- Managed store organization, maintenance, and purchasing functions.
Operations Assistant
Swift Freight International (Pty) Ltd.
02.2005 - 01.2006
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
- Coordinated travel arrangements for team members, resulting in seamless business trips with minimal disruptions to daily operations.
- Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Cosmetic Beauty Advisor
Estee Lauder / Edgars
09.2003 - 12.2004
- Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Collaborated with team members to plan and execute successful in-store events promoting new product launches.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
Assistant Store Manager Trainee
Outshine Jewellers
02.2001 - 09.2003
- Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
- Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
- Conducted regular employee evaluations, identifying areas of improvement and providing constructive feedback for professional growth.
- Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
- Assisted in the recruitment process, interviewing potential candidates and selecting qualified individuals for various positions within the store.
- Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
- Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
- Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
- Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
- Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
- Gained knowledge of company policies, protocols and processes.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Certificate - Entrepreneurial Studies
University of Potchefstroom
Potchefstroom, South Africa 04.2001 -
Certificate - Beginners Certificate in Freight Management
Freight Excellence
Johannesburg, South Africa 04.2001 -
Certificate - Export
ITRISA
Johannesburg, South Africa 04.2001 -
Skills
Customer Relationship Management
Warehouse Management
Inventory Control Systems
Materials Management
Cost Control
Purchasing management
Transaction Management
Supplier Relations
Demand forecasting
Critical Thinking
Analytical Skills
Inventory Management
Timeline
Inventory Manager
Globepak
11.2016 - 09.2019
Inventory Controller
Ultimate Sports Nutrition
08.2012 - 04.2015
Customer Services Coordinator - Parts
International Game Technology, IGT
10.2009 - 02.2012
Operations Assistant
Hartmann
09.2006 - 10.2009
Retail Store Manager
Red Earth Cosmetics
01.2006 - 09.2006
Operations Assistant
Swift Freight International (Pty) Ltd.
02.2005 - 01.2006
Cosmetic Beauty Advisor
Estee Lauder / Edgars
09.2003 - 12.2004
Certificate - Entrepreneurial Studies
University of Potchefstroom
04.2001 -
Certificate - Beginners Certificate in Freight Management
Freight Excellence
04.2001 -
Certificate - Export
ITRISA
04.2001 -
Assistant Store Manager Trainee
Outshine Jewellers
02.2001 - 09.2003
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