Leigh Devlin
Remote Worker
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a remote working position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
Certifications
Work History
Online English Teacher
Palfish
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained accurate records of student performance data and communicated regularly with parents or guardians regarding progress updates, challenges faced, and plans for improvement.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Customer Service Agent
Headquarters group
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Educated customers about billing, payment processing and support policies and procedures.
Online English Teacher
Yeko
- Taught different age groups at different levels of English
- I prepared and delivered lessons timely.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Coordinated activities to encourage interest in reading.
- Advised students and provided guidance on academic progress.
Customer Success Associate
Houst
- Gained a lot of customer service experience and learned many new skills using different platforms such as slack, airbase, front, aircall, and salesforce.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist
Aquacello
- Basic reception work done using excel, sage, and Microsoft Office
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Online English Teacher
Superclass
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Incorporated current events into lesson plans to promote student engagement.
- Tutored students struggling with course material.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
Personal Assistant
The Devlin Tattoos
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Developed and implemented individual care plans tailored to needs of each client.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Dealt with day to day social media managing
Education
MATRIC -
FAIRMONT HIGH SCHOOL
Teaching English As A Second Language (ESL)
PremierTEFL
Online 04.2001 -
Skills
Certification
120 Hour Advanced TEFL Qualification (Teaching English as a Foreign Language)
Timeline
Teaching English As A Second Language (ESL)
PremierTEFL
04.2001 -
Online English Teacher
Palfish
Customer Service Agent
Headquarters group
Online English Teacher
Yeko
Customer Success Associate
Houst
Receptionist
Aquacello
Online English Teacher
Superclass
Personal Assistant
The Devlin Tattoos
MATRIC -
FAIRMONT HIGH SCHOOL
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