Lehlohonolo Quinton Monene
Pretoria,GP
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Sales and Client Service Consultant
Country Road
Pretoria
2016.10 - Current
- Responsibilities.
- Assist with business planning process and the development of a consolidated performance matrix.
- Handle request by customers as well as check if goods are in order and good condition.
- Maintain high level of compose and courtesy in handling issues when the customer is aggressive.
- Makes sure that the customer is king and teaches the sales staff the same, guiding them to better ways to customers from the moment they enter the store.
- Ensures that sales in the department are operated in an organised manner.
- Ensures staff on recording keeping process, such as entering data into the computer system and taking notes of deliveries in made to the store.
- Ensures that fellow team abide the organisation’s code of conduct between staff and customers.
- Attributes.
- Good human to interact with customers and fellow staff.
- Great service oriented.
- Have a good supervisory skill.
- Excellent communication skills.
- Good computer skills.
Admin Assistant
Good Example Trading & Project
Pretoria
2013.06 - 2016.05
- Key responsibilities.
- Data Capturing.
- Doing quotations and invoices.
- Guiding and receiving customer queries.
- Management Support Reason for Leaving: contract ended.
Education
Diploma - Pretoria Marketing Management
2013.01 - 2021.12
Certificate in Business Communications - undefined
Unisa
2011.01 - 2011.12
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Edendale Independent School
2010.01 - 2010.12
Skills
Sales and service-oriented
Client service and support
Customer service understanding
Product and service sales
Customer service standards
Client Service
Customer service and assistance
Customer Service and Communication Skills
Timeline
Sales and Client Service Consultant
Country Road
2016.10 - Current
Admin Assistant
Good Example Trading & Project
2013.06 - 2016.05
Diploma - Pretoria Marketing Management
2013.01 - 2021.12
Certificate in Business Communications - undefined
Unisa
2011.01 - 2011.12
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Edendale Independent School
2010.01 - 2010.12