Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Lehlohonolo Lucky Rabotapi

Lehlohonolo Lucky Rabotapi

Alberton

Summary

Seasoned Senior Executive with 14 years of expertise in the legal and Regulatory environment. A Professional with 20 years post admission experience. Extensive experience in Alternative Dispute Resolution, Compliance and Enforcement, Complaints Investigations, managing records and customer relations activities in Regulatory settings. Proficient in dispute resolution, case management and knowledgeable in applicable regulations and standards. Customer service focused by working efficiently and assisting individuals with friendly service.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Registrar

National Consumer Tribunal
Centurion
09.2017 - 05.2023
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.

Acting Chief Operating Officer

National Consumer Tribunal
Centurion
10.2021 - 06.2022
  • Maintained productive relationships and communication channels across organization.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Reviewed, analyzed and interpreted financial statements.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Executed on-time, under-budget project management to adhere to project road map.

Provincial Ombudsman

Community Schemes Ombud Services
Durban
04.2015 - 08.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.

Senior Manager Consumer Protection

KZN Department of Economic Development and Tourism
Pietermaritzburg
09.2009 - 03.2015
  • Collaborated with cross-functional team members to build and execute development plans.
  • Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
  • Developed and led process improvements to optimize operations and reduce costs.
  • Provided operational updates to executive team to mitigate areas of concern.
  • Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
  • Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
  • Facilitated communication and collaboration among disputants using mediation methods.
  • Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Bachelors of Laws - Law

University of The Witwatersrand
Johannesburg
12.2000

Bachelor of Arts - Law, Sociology And International Relations

University of The Witwatersrand
Johannesburg
12.1998

Master of Arts - Governance

University of The Witwatersrand
Johannesburg
02.2022 - Current

Post Graduate Diploma - Alternative Dispute Resolution

Arbitration Foundation of South Africa
Sandton
02.2008 - 11.2008

Skills

  • Customer Service
  • Team Building
  • Dependable and Responsible
  • Verbal Communication
  • Conflict Resolution
  • Planning and Coordination
  • Self-Directed
  • Analytical and Critical Thinking
  • Self-Motivated
  • Calm Under Pressure

Languages

English, Afrikaans
First Language
English
Proficient
C2

Timeline

Master of Arts - Governance

University of The Witwatersrand
02.2022 - Current

Acting Chief Operating Officer

National Consumer Tribunal
10.2021 - 06.2022

Registrar

National Consumer Tribunal
09.2017 - 05.2023

Provincial Ombudsman

Community Schemes Ombud Services
04.2015 - 08.2017

Senior Manager Consumer Protection

KZN Department of Economic Development and Tourism
09.2009 - 03.2015

Post Graduate Diploma - Alternative Dispute Resolution

Arbitration Foundation of South Africa
02.2008 - 11.2008

Bachelors of Laws - Law

University of The Witwatersrand

Bachelor of Arts - Law, Sociology And International Relations

University of The Witwatersrand
Lehlohonolo Lucky Rabotapi