Lehlohonolo Jackson
Query Resolution Clerk
963 Phalafala Street Motsoaledi Diepkloof Johannesburg
Work Preference
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
Query Resolution Clerk
Evolution Life Assurance
08.2023 - 07.2025
- Query Resolution: Efficiently and professionally resolving client disputes, complaints, and queries regarding policies, claims, or administrative issues.
Admin Coordinator
DMC Debt Management
08.2022 - 07.2023
- Operational Support: Facilitate daily admin requests from external/internal call centres, including data additions, updates, or reinstatements.
- Data Management & Reporting: Generate, analyze, and distribute reports regarding agent performance, call metrics, and campaign data.
- Maintain accurate, organized digital and physical records.
- Scheduling & Coordination: Manage agent schedules, shifts, and team rosters, ensuring adequate coverage.
- Internal Communication & Onboarding: Act as a liaison between management and agents, and facilitate the onboarding of new hires.
- Support & Documentation: Draft documentation, manage email communication, and handle administrative escalations.
Query Resolution Clerk
DMC Debt Management
10.2017 - 01.2020
- - Assisting customers with detailed statement of accounts upon request.
- - Liaising with external credit providers.
- - Reconciling customer's accounts.
- - Working alongside company stakeholders to provide customers with good customer service.
- - Processing customer's refunds timeous.
Education
Debt Recovery
Compuscan Academy
10.2017
Skills
Administrative support
Customer satisfaction
Correspondence writing
Basic accounting
Relationship building
Database entry
File maintenance
Administrative tasks
Certification
Debt Recovery
Interests
Photography, Community Volunteering, Music, Art and Creativity, Fitness and Exercise, Astronomy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Felicity, Hensberg, Operational Manager, 27781613550, DMC Debt Management
Timeline
Query Resolution Clerk
Evolution Life Assurance
08.2023 - 07.2025
Admin Coordinator
DMC Debt Management
08.2022 - 07.2023
Debt Recovery
02-2018
Query Resolution Clerk
DMC Debt Management
10.2017 - 01.2020
Debt Recovery
Compuscan Academy