Lehlohonolo Mohlamonyane
Information Technology
Johannesburg,Johannesburg
Summary
Goal-oriented IT support with solid expertise in End User Computing, hardware maintenance, basic networking, and desktop support. Skilled in installing and configuring enterprise applications, resolving technical issues, and delivering high-quality user support. As a qualified Associate Engineer with permanent status, I am committed to continuous growth and expanding my technical proficiency to drive operational excellence and enhance user experience.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Associate Engineer, IT Support
TransUnion GCC Africa
01.2022 - Current
- Hardware troubleshooting.
- Software/ application deployment & in-place upgrade from SCCM.
- Laptop imaging through autopilot.
- Sim portal management for all the employees.
- Physical and remote application configurations for users.
- Application configuration (Avaya, CMS supervisor, unified communicator).
- Endpoint patching through Manage Engine.
- Managed assets with asset panda and IT inventory.
- Performed remote wipe and secure lock procedures on stolen company laptops and devices to protect sensitive data and maintain enterprise security compliance.
- Remediated 10 vulnerable end-point systems withing 5 days.
- Imaged 18 laptops in 5 days to support new hire onboarding.
- Identified and removed 20+ vulnerable machines from the network by locating returned devices onsite.
- Located and formatted legacy laptops from IT lab for decommissioning.
IT Support Intern
TransUnion GCC Africa
01.2021 - 01.2022
- Worked with facilities, IT and communications teams to setup and flawlessly execute company meetings every 2 weeks for the newly onboarded teams.
- Worked hand-in-hand with the IT lead to ensure that the old machines are removed from AD.
- New laptops imaging, & backup for users with problematic ones.
- Software deployment from SCCM.
- User’s physical and remote troubleshooting as well as setups.
- Cisco AnyConnect connectivity troubleshooting.
- Cleaned the IT storeroom for the new stock.
- Conducted a comprehensive equipment audit across 300+ employees, ensuring accurate and up-to-date IT inventory records for streamlined asset management.
IT Support Intern
Boston College
01.2017 - 01.2019
- Provided exceptional customer service while responding to phone, email & online requests for technical support.
- Built a network segment for 400+ desktops for students and the library with my coworkers.
- Coached a team of 3 interns on the campus floor to ensure a top-notch quality of service delivery to customers.
- Spent 75% of each day utilizing computer hardware components & test to ensure 100% operation.
Education
National Senior Certificate -
Mohlamme Senoir Secondary
01.2021
CompTIA Security+ -
Boston College
02.2024 - 07.2024
CompTIA Cyber Security Analytics+ -
Boston College
12.2025
CompTIA Linux+ -
Boston College
03.2025 - 12.2025
Ethical Hacking: Beginner To Advanced -
Udemy Online
02-2024
Diploma - Network Systems
Boston City Campus & Business College
12.2019
Skills
- Cooperative attitude
- Professionally collaborative
- Intermediate in office 365
- Excellent in troubleshooting
- Good analytical and planning skills
- Systrack system analysis
- Proficient in diagnosing and resolving endpoint issues
- Friendly demeanor
- Detail oriented
Leadership Experience
- Selected to represent the IT team at an international forum, presenting key operational processes involved in laptop intake and deployment within our facility. Delivered a comprehensive overview to campus management and students, covering system operations, quality standards, usage protocols, and impact outcomes. Demonstrated strong communication skills and technical insight while identifying, documenting, and resolving customer issues and product-related challenges.
- Collaborated with team to establish a student library IT infrastructure from the ground up, following layout specifications provided by the IT Systems Manager. Installed and configured over 10 desktop workstations, patched network cables, and integrated systems via a central switch to ensure seamless connectivity.
Personal Information
- Date of Birth: 28/06/1994
- Gender: Male
- Nationality: South Africa
- Driving License: C1
Certification
Networking systems
Technical systems & support 1 (A+)
Technical systems & support 2 (N+)
CompTIA Security+
CompTIA CySA+
Sys-track
Accomplishments
- Promoted to Associate Engineer, IT support after 12 months of intern employment.
- Increased number of resolved job tickets by 10% over previous year.
- Best Support staff in rewards andrecognition award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Weekly Africa Vulnerability status update
- Associate Support Center Global
- Africa EUC Daily stand up
- Ticket Check-in
- IT Induction & end-user training
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Flexible work hoursPersonal development programsWork-life balanceCareer advancementCompany CultureWork from home optionHealthcare benefitsPaid sick leaveStock Options / Equity / Profit Sharing401k matchPaid time off4-day work weekTeam Building / Company RetreatsLanguages
English
Upper intermediate (B2)
Timeline
CompTIA Linux+ -
Boston College
03.2025 - 12.2025
CompTIA Security+ -
Boston College
02.2024 - 07.2024
Associate Engineer, IT Support
TransUnion GCC Africa
01.2022 - Current
IT Support Intern
TransUnion GCC Africa
01.2021 - 01.2022
IT Support Intern
Boston College
01.2017 - 01.2019
Diploma - Network Systems
Boston City Campus & Business College
National Senior Certificate -
Mohlamme Senoir Secondary
CompTIA Cyber Security Analytics+ -
Boston College
Ethical Hacking: Beginner To Advanced -
Udemy Online
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