Lehlogonolo Francina Ncube

• Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
• Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
• Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
• Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
• Administrative Support to the Office;
• Manage the diary and year planner of Black Umbrellas;
• Answering the telephone and taking of messages;
• Coordinating all arrangements for meetings, compiling agenda packs and taking of minutes and distribution thereof;
• Maintaining a filing system and filing of all correspondences;
• Compiling accurate records and reports;
• Coordinating logistics, accommodation, venues,and refreshments
• Ability to work independently and with minimum supervision;
• Ability to cope with a demanding workload;
• Maintaining a database on excel and VI and other software program's;
• Computer literacy and ability to use Microsoft word excel, outlook and PowerPoint;
• Strong organizational and writing skills;
• General office administration, typing and recording of minutes;
• Co-ordinate Office Activities;
• Marketing the organization;
• Performing reconciliations of advance funds issued to the Black Umbrellas budget
• Collating and submit all receipts and relevant records and ensure that appropriate receipts are attached, surplus cash is deposited into the Black Umbrellas Main account;
• Ordering supplies, maintaining office equipment, and ensuring a clean and organized workspace.
• Assisting with research, preparing presentations, and coordinating projects.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Kept reception area clean and neat to give visitors positive first impression.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Assisted in the planning and execution of company events for improved employee morale and client relations.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Maintained inventory of office supplies, preventing shortages and supporting daily operations.
• Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
• Supported executive team with travel arrangements, optimizing schedules and logistics.
• Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
• Providing administrative support to various committees, including preparing agendas and minutes.

Front Office Administrator

• Welcoming and directing visitors to the appropriate person or department.
• Maintaining a clean and organized reception area, stocking supplies, and ensuring it is presentable
• Providing general administrative support, including scheduling appointments, filing, and handling mail and deliveries
• Updating calendars and scheduling meetings.
• Preparing documents, reports, and spreadsheets.
• Assisting with basic bookkeeping, invoice processing, or expense reports.
• Communicating effectively both orally and in writing.
• Assisting with research, preparing presentations, and coordinating projects.
• Greeting visitors, providing information, and directing individuals to the appropriate person.

Administrative and Clerical Tasks

• Completing routine tasks and projects as directed by a supervisor.
• Assisting with administrative support tasks, including proofreading documents and preparing materials.
• Maintaining accurate records and databases.
• Preparing agendas, materials, and documentation for meetings.
• Handling various administrative tasks related to the department, such as marketing, and customer service.
• Observing and learning from experienced professionals.
• Attending networking events and building relationships with industry professionals.
• Acquiring new skills relevant to the industry.
• Handling customer inquiries and providing support.
• Providing assistance to managers with various tasks, including workforce management.

• Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
• Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.
• Served as an advocate for underrepresented populations within the community by voicing their concerns during decision-making processes at different levels of government or administration.
• Coordinated volunteer recruitment drives for various projects, resulting in a diverse pool of committed individuals willing to contribute their time and skills.
• Participated actively in local events, conferences or seminars to gain insight into emerging trends, issues and opportunities affecting the community.
• Supported program evaluation efforts by gathering feedback from participants in various initiatives, ensuring continuous improvement.
• Increased awareness of available resources by creating and distributing informative materials about programs and services offered.
• Improved public safety within the community by coordinating programs and resources that address crime prevention and intervention.