LEHLOGONOLO MOTSAMAI
Compliance Administrator | Fleet Manager | Operations Administrator
JOHANNESBURG,GAUTENG
Summary
Detail-oriented and results-driven Compliance Administrator and Fleet Operations professional with over 4 years’ experience in delivery platform administration, driver compliance, and fleet coordination. Proven ability to manage onboarding, documentation, audits, operational reporting, and driver performance while ensuring adherence to company policies and platform requirements. Strong communicator with leadership experience, skilled in stakeholder engagement, workflow optimisation, and operational risk management.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Control Room Team Leader Administrator
Lularides (Pty) Ltd
Johannesburg
03.2023 - Current
- Monitor and manage live operational dashboards to ensure accurate fleet and delivery data, identifying discrepancies and resolving system errors.
- Oversee driver compliance, ensuring all required documentation is valid, correctly captured, and aligned with platform and company standards.
- Act as first point of contact for drivers and clients, providing operational support, escalation handling, and real-time delivery updates.
- Coordinate incident management, ensuring all operational issues, delays, and breaches are logged, investigated, and reported.
- Support fleet operations by tracking driver availability, performance trends, and delivery outcomes.
- Compile operational and compliance reports for management review.
- Collaborate with IT, security, and operations teams to ensure business continuity and rapid issue resolution.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Administration
Lularides (Pty) Ltd
Johannesburg
10.2022 - 02.2023
- Led and supervised the administration team supporting grocery delivery and e-hailing platforms.
- Managed driver onboarding, vetting documentation, contracts, and compliance requirements.
- Allocated daily administrative tasks, monitored productivity, and ensured service-level adherence.
- Conducted performance reviews, coaching sessions, and corrective action where necessary.
- Acted as liaison between external partners, platforms, and internal departments.
- Ensured administrative processes complied with company policies and operational standards.
Assistant Administrator
Lulaway Holdings
Johannesburg
10.2021 - 09.2022
- Supported daily operational and administrative functions across the organisation.
- Assisted with fleet and driver administration, including recruitment, onboarding, and training coordination.
- Maintained accurate records, filing systems, and data capture for audits and compliance checks.
- Implemented improved administrative procedures to enhance efficiency and accountability.
- Provided operational support in resolving driver and system-related challenges.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Education
National Diploma - Tourism Management
(Incomplete Course)
Bachelor of Education - Foundation Phase
01-2027
High School Diploma -
01.2012 - 12.2014
Skills
Strong interpersonal and communication skills
Excellent problem-solving abilities
High attention to detail
Professional telephone etiquette
Customer and stakeholder service excellence
Ability to work under pressure and meet deadlines
References
Available upon request.
CORE COMPETENCIES
- Driver Compliance & Documentation
- Fleet Management & Coordination
- Onboarding & Offboarding Processes
- Policy Implementation & Monitoring
- Incident Reporting & Investigations
- Dashboard & Data Management
- Operations & Workflow Optimisation
- Team Leadership & Supervision
- Client & Driver Relations
- MS Office Suite (Excel, Word, Outlook)
Timeline
Control Room Team Leader Administrator - Lularides (Pty) Ltd
03.2023 - Current
Administration - Lularides (Pty) Ltd
10.2022 - 02.2023
Assistant Administrator - Lulaway Holdings
10.2021 - 09.2022
Kwena Molapo Comprehensive Farm School - High School Diploma,
01.2012 - 12.2014
Tshwane University of Technology - National Diploma, Tourism Management
University of South Africa (UNISA) - Bachelor of Education, Foundation Phase