Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lehlabile Vanity Maenetse

Receptionist & Admin Clerk
Midrand

Summary

Proven to enhance office operations and customer satisfaction, my tenure at Foskor showcased my adeptness in office management and interpersonal communication. Leveraging skills in data entry and file management, I streamlined front desk efficiency, significantly contributing to a positive client experience and operational productivity.

Overview

10
10
years of professional experience

Work History

Receptionist & Admin Clerk

Foskor
07.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Coordinated travel arrangements for staff members.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Provided support for meetings by scheduling appointments, and preparing materials.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Assistant to Executive Secretary

Foskor
08.2017 - 07.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Updated database of contacts and resources for company-wide distribution.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.

Consultant

Truworths
04.2016 - 07.2017
  • Responded to telephone and in-person requests for information.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.

Canvasser

Jet Mart
11.2015 - 12.2015
  • Met and exceeded daily and weekly sales targets to contribute to overall business success.
  • Built relationships with customers to support ongoing sales and customer retention initiatives.
  • Created and Implemented impactful sales strategies to increase product sales with existing customers.
  • Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.

Front End Cashier

Makro
12.2014 - 07.2015
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Collaborated with team members to ensure seamless store operations during busy periods.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.

Education

Management Assistant

Mopani TVET College
Phalaborwa, South Africa
04.2001 -

High School Diploma -

Gatang Secondary School
Mamelodi, South Africa
04.2001 -

Skills

Data Entry

Timeline

Receptionist & Admin Clerk

Foskor
07.2018 - Current

Assistant to Executive Secretary

Foskor
08.2017 - 07.2018

Consultant

Truworths
04.2016 - 07.2017

Canvasser

Jet Mart
11.2015 - 12.2015

Front End Cashier

Makro
12.2014 - 07.2015

Management Assistant

Mopani TVET College
04.2001 -

High School Diploma -

Gatang Secondary School
04.2001 -

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Lehlabile Vanity MaenetseReceptionist & Admin Clerk