LEGODI NKWE JUNIOR
Aspiring Financial Adviser
Polokwane
Summary
Aspiring Financial Adviser with a strong customer-focused background and a growing foundation in financial planning and advisory services. Highly motivated and results-driven, with proven ability to build trust, understand client needs, and deliver tailored, fit-for-purpose solutions. Demonstrates strong consultative selling, communication, and relationship-building skills, supported by solid financial acumen and regulatory awareness (FAIS – foundational knowledge). Known for professionalism, accountability, and an entrepreneurial mindset, with a passion for helping clients achieve their long-term financial goals
Overview
2
2
years of professional experience
Work History
Flexi Crew Member – Sales & Customer Service
McDonald's South Africa
11.2023 - Current
- Deliver consistent, high-quality customer service in a fast-paced, high-volume environment
- Take ownership of customer queries, complaints, and escalations from initial contact through to resolution
- Anticipating customer needs and offer suitable solutions, including upselling and cross-selling products
- Ensure first contact resolution by accurately understanding issues and providing effective solutions
- Verify and update customer orders and information to maintain accuracy and service quality
- Work within defined service standards, policies, and procedures to meet operational and SLA requirements
- Maintain strict compliance with behavioral, operational, and information security standards
- Share knowledge, updates, and best practices with team members to support campaign success
- Demonstrate reliability, accountability, and flexibility while working shifts, peak periods, and extended hours
- KEY ACHIEVEMENTS
- Recognized for professionalism, strong customer engagement, and service excellence
- Demonstrated sales effectiveness through consistent upselling
- Trusted to handle customer issues responsibly while maintaining compliance standards
Education
Bachelor of Accounting Sciences - Financial Accounting
UNISA
Higher Certificate in Accounting Sciences - undefined
UNISA
01.2024
Diploma in Accounting and Financial Computing - undefined
Rosebank College
01.2021
National Senior Certificate - Matric
Dendron Secondary School
01.2016
Skills
Accomplishments
Applied consultative selling techniques to identify customer needs and recommend suitable product upgrades.
ADDITIONAL INFORMATION
- 12+ months customer service & sales experience
- Exposure to upselling, retentions, and complaint handling
- Proficient English verbal communication skills
- Available for night shift (US campaign hours)
- Comfortable working on-site
- Clear criminal and credit record
- Self-motivated, dependable, and performance-driven
Timeline
Flexi Crew Member – Sales & Customer Service
McDonald's South Africa
11.2023 - Current
Higher Certificate in Accounting Sciences - undefined
UNISA
Diploma in Accounting and Financial Computing - undefined
Rosebank College
National Senior Certificate - Matric
Dendron Secondary School
Bachelor of Accounting Sciences - Financial Accounting
UNISA