Lefa Maphalane
Johannesburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Account Manager
Network BBDO
01.2024 - Current
- Responsible for day-to-day client integration on active projects and ensure client is up to speed with regards to status on jobs. I lead conversations and meetings regarding specific projects.
- Asses work against existing strategy and written brief and decide as to whether the work is ready to be shared with client or still needs to be worked on to align with strategy / answer the brief.
- oversees the financial administration of the Account Executive, including: Updating of Budget Summaries, WIP meetings, and recons of jobs before they are closed.
- Responsible for all the administrative training of the AE. This includes training on and reviewing of all briefs, contact reports, billings and budget summaries.
- Develop accurate project plans
Account Executive
M&C Saatchi Abel
01.2022 - 12.2023
- Wrote campaign briefs for creatives to execute the client's ask
- Managed projects closely with project manager to make sure timings/deadlines that were agreed upon with client were met.
- Billed monthly retainers on time.
- Raised cost estimates for any external work that was not scoped.
- Drafted monthly account letters to share with client.
- Assisted strategy department on monthly competitor reviews with client.
- Managed projects from beginning to end.
- Managed client expectations in terms of project delivery.
Credit Vetter
South African Business Council
10.2020 - 12.2021
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Call Center Representative
Blue Mercury Financial Services
02.2020 - 04.2020
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Salesperson Trainer
Kingsley Heath
12.2018 - 01.2019
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Real Estate Intern
Durr Estates
03.2018 - 06.2018
- Generating leads through cold calliing for the real estate agent I was working under.
- Evaluated potential properties through detailed analysis of financial documents and market trends, ensuring profitable investments.
- Gained valuable insights into local real estate trends by attending industry seminars and conferences regularly.
- Compared properties possessing similar features to determine competitive market prices.
Call Centre Agent
Customer Care Solutions
03.2016 - 02.2018
- Making courtesy calls to customers on behalf of vehicle service centres and having them give a rating of the service they received.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Political Science
University of The Western Cape
Cape Town01.2018
Skills
- Documentation And Reporting
- Strategic Planning
- Issue Resolution
- Client Relations
- Administrative Oversight
- Project Management
- Teamwork and Collaboration
Timeline
Account Manager
Network BBDO
01.2024 - Current
Account Executive
M&C Saatchi Abel
01.2022 - 12.2023
Credit Vetter
South African Business Council
10.2020 - 12.2021
Call Center Representative
Blue Mercury Financial Services
02.2020 - 04.2020
Salesperson Trainer
Kingsley Heath
12.2018 - 01.2019
Real Estate Intern
Durr Estates
03.2018 - 06.2018
Call Centre Agent
Customer Care Solutions
03.2016 - 02.2018
Bachelor of Arts - Political Science
University of The Western Cape
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