Leezan Zanele Magcuntsu
Kutlwanong; Odendaalsrus
Summary
Dedicated professional experienced in adhering to company policies while fostering collaboration within diverse work environments. Delivered exceptional service through effective communication, problem-solving, and strategic planning, achieving service time and quality targets. Focused on enhancing customer satisfaction and improving service delivery by understanding customer needs and resolving issues.
Overview
4
4
years of professional experience
Work History
Community Service Centre
South African Police Service
Odendaalsrus
04.2022 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Prepared a range of written communications, documents and reports.
Education
National Diploma - Human Resources Management
Central University of Technology
Welkom, FS07-2026
N5 Certificate - Business Management
Welkom College
Welkom, FS12-2016
N4 Certificate - Business Management
Welkom College
Welkom, FS01-2025
Grade 12 - Senior Certificate
Eldoret Secondary School
Odendaalsrus, FS01-2014
Skills
- Customer service
- Data analysis
- Use of Microsoft Office
- Project management
- Time management
- Timely delivery
- Decision making
- Team collaboration
- Communication skills
- Learning agility
- Excellence commitment
- Strategic planning
Languages
English
Advanced
C1
Sesotho
Proficient
C2
Xhosa
Intermediate
B1
Timeline
Community Service Centre
South African Police Service
04.2022 - Current
National Diploma - Human Resources Management
Central University of Technology
N5 Certificate - Business Management
Welkom College
N4 Certificate - Business Management
Welkom College
Grade 12 - Senior Certificate
Eldoret Secondary School