Summary
Overview
Work History
Education
Skills
Telephone
Dependants
Health
Personal Information
Timeline
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Lee Michael Fredericks

Lee Michael Fredericks

Strategic Account Manager
Krugersdorp

Summary

Strategic Account Manager with more than 15 years of hands-on experience in SaaS and Platform technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical and strategic solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Professional with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting, software implementation, and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in Sales, Sales Support, Technical knowledge and excellent communication skills.

Overview

24
24
years of professional experience
2001
2001
years of post-secondary education
2
2
Languages

Work History

Strategic Account Manager

OMNISIENT (RF) (PTY) LTD
05.2021 - Current
  • To provide Account Management leadership, to external stakeholders in line with the business strategy.
  • Managing the existing client base to ensure contractual obligations of clients and the Company strategic objectives are met.
  • Exploring and developing new business development initiatives or opportunities.
  • Maintenance and reporting on forecast to Executive team.
  • Onboarding and training of new clients on the Omnisient Data Platform.
  • Be the conduit between the client and Omnisient.
  • Creating of Strategic Customer Roadmaps and Account Plans.
  • Custodian of HubSpot CRM system.

Key Account Manager – Team Lead: Retail

XPERT DECISION SYSTEMS (PTY) LTD
08.2017 - 01.2021
  • To provide Key Account Management leadership, to external stakeholders in line with the business strategy.
  • Managing the existing client base to ensure contractual obligations of clients and the Company strategic objectives are met.
  • Exploring and developing new business development initiatives or opportunities.

Sales Specialist

THINKSALES CORPORATION
04.2016 - 07.2017
  • Customer prospecting and research.
  • Consultative, diagnostic customer engagement (telephonic and face to face meetings) to sell multiple products.
  • Closing of Deals and meeting/exceeding of targets.
  • Customer relationship management.
  • Admin related to Sales Process.

Credit & Risk Analyst

HUGE TELECOM
04.2015 - 04.2016
  • Report directly to the Managing Executive: Finance.
  • The approval of credit applications based on approved credit criteria through the use of credit scoring, and the further consideration of applications declined through the credit scoring process.
  • Reporting potentially fraudulent applications and resolving queries related to applications.
  • Interface with credit bureaux in the implementation and ongoing use of credit scorecards.
  • The regular review and maintenance of credit policies and procedures.
  • Interfacing with the Regional Managing Executives (Gauteng, Cape Town and KZN) in respect of the approval of credit applications, particularly in respect of declined applications.
  • Preparing regular reports and analyses in respect of declined applications to assist in the adjustment of credit scoring criteria.
  • Reviewing Requests for Credit to ensure that relevant signatories have authorised the credit and relevant documentation is attached.
  • Processing of all credits against clients accounts.
  • Preparing a monthly report of credits processed.

Inhouse Researcher / Consultant / Customer Support Manager / Client Engagement Coordinator

EXPERIAN SOUTH AFRICA
06.2006 - 04.2015
  • Updating of companies information telephonically on behalf and according to clients specifications.
  • Consistently and accurately creating tickets which are received via KreditWeb, fax or email according to the client’s requirements.
  • Handled telephone calls in a professional manner to ensure I always upheld the company’s corporate image and polices.
  • Requested, chased, formatted, and sent out International Reports during my rotational period.
  • Also involved in the events planning committee.
  • Area of expertise involved mainly logistics.
  • Provide support to sales department.
  • Handle customer queries.
  • Service calls - follow up on current client satisfaction and offering training if client requires further training.
  • Load new contracts, and update renewals.
  • Process consumer client’s contracts.
  • Provide a quality product delivery and account management service to Experian customers in support of Experian’s range of products and services.
  • Increase revenue by maximizing the opportunity to up-sell and cross-sell to existing customers.
  • Identify new business opportunities by means of sales leads and referrals.
  • Train external users on our systems such as KreditWeb & Credit Now.
  • I host Credit Education days.
  • Ensure compliance with agreed service levels, make sure customer deliveries are adhered to and exceeded through excellent customer service.
  • Build relationships with new and existing customers and ensure that optimum levels of satisfaction are achieved.
  • Take ownership of customer issues, escalating where necessary to maintain high levels of customer satisfaction.
  • Ensure agreed targets are met in terms of general service levels and Experian objectives.
  • Proactively communicate customer activity to all relevant internal stakeholders to ensure effective management of revenues, issues and customer satisfaction levels.
  • Accurate and efficient administration of allocated financial tasks of customers, in accordance with stipulated timelines including budgets, forecasts and actual.
  • Support the Sales person in the execution of his Client strategies.
  • Liaise with operational functions in Johannesburg where appropriate.
  • I work with Banking and Finance, Insurance, Telco’s, FMCG and Mining and Manufacturing Industries.

Sales Representative/Trainer/Team Leader

DS MAX
02.2005 - 05.2006
  • Sales
  • Marketing
  • Training Sales Representatives

Sales Assistant

VAN SCHAIK BOOKSHOP
01.2002 - 03.2002
  • Customer Service

Education

Matric - English, Afrikaans, Mathematics, History, Biology, Geography

Kimberley Boys High

SPIN Selling Course - undefined

Huthwaite

National Diploma - Sports Management 1, Marketing 1, Public Relations 1, End User Computing, Sport and Physical, and Recreation (Anatomy)

Central University of Technology, Free State

Certificate - Credit Management 1, and Credit Management 2

Credit Blende Training

Advanced Diploma - Business Accounting, and Self-Management

Damlin

Business Writing and Presentation Skills - undefined

Fasset

Accredited Biometric Scanner Trainer - undefined

Afiswitch

Level 4 - Value Creation

Thinksales

Sales Skills Accelerator - undefined

Thinksales

Right First Time - undefined

Dale Carnegie

Leading Sales - undefined

Growth Matters

Skills

  • Microsoft Office
  • AS400
  • Internal Sales System
  • Key Generator
  • Outlook
  • Excellent Interpersonal skills
  • Excellent Telephonic skills
  • CRM software proficiency
  • Sales support
  • Client onboarding
  • Analytical thinking
  • Problem-solving

Telephone

083-389-0871

Dependants

3

Health

Excellent

Personal Information

  • ID Number: 830821 5169 086
  • Date of Birth: 08/21/83
  • Nationality: South African
  • Driving License: Code 08
  • Marital Status: Married

Timeline

Strategic Account Manager

OMNISIENT (RF) (PTY) LTD
05.2021 - Current

Key Account Manager – Team Lead: Retail

XPERT DECISION SYSTEMS (PTY) LTD
08.2017 - 01.2021

Sales Specialist

THINKSALES CORPORATION
04.2016 - 07.2017

Credit & Risk Analyst

HUGE TELECOM
04.2015 - 04.2016

Inhouse Researcher / Consultant / Customer Support Manager / Client Engagement Coordinator

EXPERIAN SOUTH AFRICA
06.2006 - 04.2015

Sales Representative/Trainer/Team Leader

DS MAX
02.2005 - 05.2006

Sales Assistant

VAN SCHAIK BOOKSHOP
01.2002 - 03.2002

SPIN Selling Course - undefined

Huthwaite

National Diploma - Sports Management 1, Marketing 1, Public Relations 1, End User Computing, Sport and Physical, and Recreation (Anatomy)

Central University of Technology, Free State

Certificate - Credit Management 1, and Credit Management 2

Credit Blende Training

Advanced Diploma - Business Accounting, and Self-Management

Damlin

Business Writing and Presentation Skills - undefined

Fasset

Accredited Biometric Scanner Trainer - undefined

Afiswitch

Level 4 - Value Creation

Thinksales

Sales Skills Accelerator - undefined

Thinksales

Right First Time - undefined

Dale Carnegie

Leading Sales - undefined

Growth Matters

Matric - English, Afrikaans, Mathematics, History, Biology, Geography

Kimberley Boys High

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