Lee-Shay Dunn
Johannesburg,GP
Summary
Adaptable and quick-learning professional with a proven ability to excel in diverse work environments and industries. Skilled at rapidly acquiring new knowledge, applying it effectively, and delivering results to a high professional standard. Recognized for meeting tight deadlines, maintaining strong attention to detail, and building positive relationships with stakeholders. Possesses a versatile skill set that includes effective communication, problem-solving, research, and organizational abilities. Highly motivated by opportunities to expand expertise across different fields, driven by a passion for continuous learning, and able to thrive in both independent and collaborative settings.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Enterprise Client Services Fulfillment Agent
MTN SA
Johannesburg
02.2025 - Current
Functions Include:
- Streamline Operational Processes
- Quality and Compliance
- Customer Services
- Risk Assessment and Quality Management
- Order & Fulfilment
- Reporting
- Task Prioritization
Medical Receptionist/ Personal Assistant
Netcare Garden City Hospital
Johannesburg
06.2024 - 09.2024
- Company Overview: Dr Pam Pillay
Functions included:
- Welcoming Patients
- Scheduling Appointments
- Answering Phone Calls
- Managing Patient Records
- Billing and Payments
- Data Entry
- Filing and Organizing
- Communication with Medical Staff
- Managing Correspondence
- Maintaining Reception Area
- Duties include:
Internship
Indika Communications
Midrand
02.2023 - 10.2023
Functions Included:
- Performed in-depth research into topics to write clear and accurate copy.
- Delivered high-quality written content that was insightful, informative, and entertaining.
- Executed administrative tasks under managerial supervision to optimize workflow.
- Composed surveys to obtain feedback from consumers.
- Assisted individuals with locating correct personnel or resources for different concerns
Education
Advanced Diploma - Digital Marketing
Red And Yellow Creative School of Business
Cape Town, 7925, South Africa 04-2025
Bachelor of Arts - Criminology
University of South Africa
Johannesburg, South Africa 01.2021
Events Management Certificate -
Varsity College, Sandton
Johannesburg, South Africa01.2018
Skills
Ability to Coordinate and Organize
Deadline Driven
Able to Perform Independently and in a Team
Problem Solving
Analytical Skills
Effective Communication (verbal and written) Skills
Polite communication skills
Service support
Multitasking Abilities
Teamwork and collaboration
Excellent communication
Active listening
Adaptability
Time management
Task prioritization
Flexibility
Interests
Photography, Music, Art, Animals, Reading
Accomplishments
- Merit award for general progress
- Merit award for helpfulness and creativity, personal growth and politeness adaptability.
Disclaimer
I, Lee-Shay R Dunn, hereby do declare that the information is true and correct to the best of my knowledge.
CUSTOM SECTION
- MS Office Courses (Basic)
- Word
- Excel
- PowerPoint
ATTRIBUTES
I enjoy music and organizing, I am polite. I am always eager to learn new things and I have good listening skills. I am always ready to help in any way possible. I enjoy volunteering and am eager to enter the working industry with every intent of improving my knowledge and skillset doing an excellent job.
Certification
Elixir Liver Certificate of Completion
Timeline
Enterprise Client Services Fulfillment Agent
MTN SA
02.2025 - Current
Elixir Liver Certificate of Completion
07-2024
Medical Receptionist/ Personal Assistant
Netcare Garden City Hospital
06.2024 - 09.2024
Internship
Indika Communications
02.2023 - 10.2023
Advanced Diploma - Digital Marketing
Red And Yellow Creative School of Business
Bachelor of Arts - Criminology
University of South Africa
Events Management Certificate -
Varsity College, Sandton